Summary

UnitedHealth CEO Andrew Witty criticized public outrage over the health insurance industry following the assassination of UnitedHealthcare executive Brian Thompson.

In a leaked video to staff, Witty dismissed criticism as “misinformation” and urged employees not to engage with media.

Thompson’s murder outside a Manhattan hotel has intensified scrutiny of the industry’s practices, with bullet casings found at the scene bearing phrases linked to insurance claim denial tactics.

The killing has sparked debate on UnitedHealthcare’s history of denying claims, while the shooter remains at large.

Witty faces unrelated DOJ insider trading allegations.

  • nimble
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    1 month ago

    The fact that this is an internal video means at least one of your employees don’t think you’ve learned the lesson you need to learn from this mr witty.

  • TheDemonBuer@lemmy.world
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    1 month ago

    Witty, clearly reading from a script and dressed casually, defended his industry against accusations it refuses people vital coverage saying “we guard against the pressures that exist for unsafe care or unnecessary care.”

    Doubling down on your lie ain’t gonna help you.

    • breadsmasher@lemmy.world
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      1 month ago

      Unnecessary care

      The doctor thinks its necessary. Claims handler and insurance company suddenly become medical professionals and give a second opinion of “its not necessary”.

      Why even bother with the doctor? Just ask the insurance company instead.

      Whats funny too - whenever the alternative is brought up (socialised healthcare), at least the conservative side of america starts seething over it, falling over themselves defending private insurance companies

      • friend_of_satan@lemmy.world
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        1 month ago

        Why even bother with the doctor? Just ask the insurance company instead.

        100% this. If they know what’s best for us they should open a hospital.

        Do the people making these refusals have medical degrees? Those people without medical degrees actually think they know better than a doctor?

        “Necessary” is a really telling word there. Is it necessary that I have pain meds? No. It’s possible to go through my life in pain. It would fucking suck, but those pain meds aren’t strictly necessary. Just fuck anybody and any corporation who would want you to go through life in pain.

        • karashta@lemm.ee
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          1 month ago

          Same with teeth.

          Sure, I can live without them but everything becomes harder and worse and there’s an awful period where you could probably die from the infections as many people used to.

          But those are luxury bones covered by other, separate insurance, as though it is not related to my health.

          • edric@lemm.ee
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            1 month ago

            100%. The majority of my health concerns at the moment are my teeth, and because dental is separate, I’m spending a lot more out of pocket because the maximum coverage is so much lower.

            • Corkyskog@sh.itjust.works
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              1 month ago

              It’s also a fucking rip off. I supposedly have “good” insurance options and the premiums for a family of 3 are almost $1k a year, only cover up to $2k yearly of work, and requires 40 - 65% coinsurance depending on the type of work.

              So if I spend less than $2k on dental work, I lose money buying dental. The max benefit I get is from $4k of dental, and any work beyond that just makes the situation even less attractive.

              • somethingsnappy@lemmy.world
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                1 month ago

                Every dental plan I’ve ever had (and they are considered good) was just my money pretax. No actual insurance. So, use it or lose it. I’ve already paid for it.

          • Tiefling IRL
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            1 month ago

            And eyes. If eyes aren’t necessary they should prove it by gouging out their own.

          • jackalope@lemmy.ml
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            1 month ago

            Dentist stuff being covered separately is more due to a historical division between MDs and dds that is unrelated to profit motive per se.

          • friend_of_satan@lemmy.world
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            1 month ago

            I know! Kaiser is my favorite, but they have a very limited coverage area and a few years ago I moved outside of it.

            • aesthelete@lemmy.world
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              1 month ago

              It is, though rarely they’ll reimburse you for out of network stuff as well. I got a COVID vaccine from rite aid and because Kaiser wasn’t fully stocking it at the time they reimbursed me.

              They also only provide coverage in certain regions, so if you’re completely out of their regions and network they reimburse there too. They do this through a “travel card”.

      • JasonDJ@lemmy.zip
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        Part of it might be trying to guard against upselling.

        We had two kids. One at a corporate hospital that specializes in pre- and post-natal care, and another at a non-profit independent hospital.

        In retrospect, the first kid felt an awful lot like buying a car. Or getting married. Literally felt like they were trying to tack on all the things. “Oh you need to take first aid and CPR classes, they are covered by your insurance if you’re pregnant”. “Oh you should take this breastfeeding class”. “Have you seen our Alternative Birthing Center?”. “Babies looking a little big. Let’s schedule extra ultrasounds to track it”. Followed by scaring us into a planned c-section.

        Kids first night he’s got a little wheeze. Head nurse during the day knew her shit, she said it was fine and noted it in the chart. Night nurse ain’t having that. Sent him right down to the NICU. Spent the night. Nothing wrong with him, he just didn’t really cry a lot so he never got to get all the fluid out of his lungs.

        And then the bottle shaming after the fact. La leche League, et al…all a bunch of titnazis. But lactation counseling is covered by insurance. So…

        Second kid, hospital looked and felt a lot more rundown, but the kid was even bigger, and they were less concerned about his size and even encouraged my wife when she said she wanted a VBAC. Staff was way more personal. Totally different experience.

        I partway expect to start getting calls about my first kids extended warranty soon.

      • Pandantic [they/them]@midwest.social
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        1 month ago

        My sleep doctor has talked about going to appeal hearings for medicine with insurance companies, and talked about how they brought doctors, but not sleep doctors. So, when the arbitrator or whatever asked a question about sleep practices or medicine to the insurance doctor, they would defer the question to her because they didn’t know the answer.

      • tburkhol@lemmy.world
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        Just being Devil’s Advocate here: Medicare fraud is a thing - docs who prescribe, or claim to have performed, unnecessary treatments, which may be as much as $60B (out of $900B spending, so…7-ish%). Maybe not enough to justify UHC’s 32% denial rate. And nobody seems to source their $60B or $100B fraud estimates - I can only find case evidence for a few hundred million, and those are cases spanning years.

        • Lenny@lemmy.world
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          That’s not a reason to deny claims for cancer treatment. If fraud is their worry, have a fraud team to investigate, don’t cut off coverage when your life saving operation runs an hour past the allotted time.

        • jacksilver@lemmy.world
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          Sounds like it would be easier to have a single government entity focused on fraud and Healthcare outcomes though.

          The main arguement for private health insurance is that it will help better optimize how healthcare is distributed, but in a capatilistic society it seems unlikely we’d get anything other than means based optimization. However, Healthcare shouldn’t be optimized for financial status, but most likely should be optimized for optimal coverage.

  • ImADifferentBird
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    1 month ago

    It’s not enough that these people steal from us and kill us, but they also insist we not criticize them while they do it.

  • Level9831@lemmy.world
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    1 month ago

    “There are very few people in the history of the US healthcare industry who had a bigger positive effect on American healthcare than Brian [Thompson].”

    Lol you fucking shitting me? This guy’s whole speech is a lie.

    • EpeeGnome@lemm.ee
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      Not so much a lie as speaking from a very twisted point of view. From his perspective, making more money is the only kind of positive change. As the CEO who oversaw the highest denial rate in the industry, Thompson’s leadership would of course be seen as positive by his fellow executives.

      • bane_killgrind@slrpnk.net
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        1 month ago

        Not really, if you don’t view doctors, nurses, technicians, researchers, or any of the other people as “the industry”

        • EpeeGnome@lemm.ee
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          Yeah, I was referring to the health insurance industry, which I do not consider at all a part of the healthcare industry. Aside from that, I’m not sure how any of the good folks laboring away helping others stay healthy are related to the denial rates or business executives I was talking about.

    • Hadriscus@lemm.ee
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      In a way it’s true. In death, he’s having a hand in changing the public perception of privatized healthcare in the US, and perhaps will help spark change altogether.

  • modifier@lemmy.ca
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    1 month ago

    we guard against the pressures that exist for unsafe care or unnecessary care.

    If he is going to be that far up his own ass, I hope he is at least checking for polyps.

    • SoleInvictus
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      What would he even do if he found any? His own insurance would deny coverage for their removal since they weren’t found by a medical provider, but would also deny a second colonoscopy since they had records of his DIY scope.

  • dependencyinjection@discuss.tchncs.de
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    1 month ago

    If a handful of people are celebrating this and the rest are condemning that behaviour then sure I might listen to this dude.

    If more than 95% of the comments I’ve seen across all platforms and political leaning, then I’m afraid that society has spoken and they’ve had enough of these parasites.

    Do think we will have change? No, not unless we get more people willing to do things like that hero in NYC did the other morning.

  • bloup@lemmy.sdf.org
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    Never forget that when a business owner tells you that they put consumers first, nothing is stopping them from converting their business into either a cooperative or a nonprofit organization dedicated to the public benefit. Even if it’s the case that at some given moment, the business really is putting consumers first, there is no benefit to the consumer for the business to continue operating as a privately owned for-profit institution. The only benefit a for-profit institution provides that a cooperative or nonprofit cannot, is the power for leadership to prioritize their own interests above all other stakeholders whenever it suits them.

    • jaybone@lemmy.world
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      Non-profits also pay a lot less to their workers. I worked for one, for a while. Then I had to quit because I have bills to pay.

      • bloup@lemmy.sdf.org
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        1 month ago

        A lot of nonprofit organizations will try to justify underpaying workers on the basis of social interest. However, it certainly is not some kind of requirement and many do offer compensation which is competitive with what the private sector offers. And furthermore, if more firms in the market were structured in a cooperative or nonprofit manner such that this became the expectation instead of the exception, these firms would not easily be able to get away with underpaying workers because they’re not actually doing something special anymore.

        By the way, none of this is to say that this would magically solve all of our problems or anything like that. It’s only that there will be a lot fewer problems to worry about when most businesses are legally obligated to prioritize the interests of consumers and workers above arbitrary shareholders

  • Queen HawlSera@lemm.ee
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    1 month ago

    Is the OTHER CEO of your company not an indication that you should probably stop your bitching?

    Get the bankers out of my doctor’s office, the only people who should have the authority to decide what care is necessary is the physician treating me and myself when signing informed consent forums.

    • maniclucky@lemmy.world
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      Zero. He took care of that well before. That type take care of themselves well before even thinking of others, if they do.

    • verdantOrange@reddthat.com
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      He been had it. It’s others who work with these people who say it was mindboggling that Thompson didn’t have it for himself.