• naonintendois@programming.devEnglish
        21·
        11 个月前

        They actually have those. Some are more like stores but a while back (maybe 8+years ago) it looked like a DMV if you needed to swap your hardware out. Long lines and terrible customer service

        • jaybone@lemmy.worldEnglish
          5·
          11 个月前

          Where on earth did they have Comcast stores?

          I remember taking equipment to a UPS store to return it.

          • naonintendois@programming.devEnglish
            12·
            11 个月前

            Now they’re called Xfinity stores but before it was more of the warehouse for a distribution center. This was in South Florida.

          • Ricky Rigatoni@lemm.eeEnglish
            3·
            11 个月前

            I have one in my town. It’s less of a store and more like a quartermaster? You go in to drop off hardware you’re returning, pick up new hardware, ask for a replacement remote, pay your bill. It’s mostly just to avoid having to send things through the mail and all the trouble that can be in some years and areas.

          • BakerBagel@midwest.socialEnglish
            3·
            11 个月前

            It will typically be one per Comcast service center. So if you are in a semi rural area, it might be in the bugger city the next county over, or there might be a handful scattered across a large metro area. They also serve as the rally point for all their cable guys.

          • poppy@lemm.eeEnglish
            2·
            11 个月前

            I live in the Midwest and we have one in a strip mall. It’s basically like a mobile carrier store (AT&T, T-Mobile, etc). A few backless benches, a few service desks, a “sleek” counter, walls and large TVs lined with advertisements as well as some products (Xfinity/Comcast does mobile phone plans now too so they have phones, smart watches, etc for display). You can also return your equipment there but it’s mostly for signing up for services and billing help I suppose.

  • HiddenLayer5@lemmy.mlEnglish
    48·
    11 个月前

    Just give me the option to mute the damn hold music so I can do other stuff while waiting for someone to answer.

  • MrJameGumb@lemmy.worldEnglish
    45·
    11 个月前

    If they’re anything like the customers I deal with then they’ll all be ready to murder each other after about 5 to 10 minutes

  • SpaceCowboy@lemmy.caEnglish
    29·
    11 个月前

    “Has everyone else here just tried turning it off and turning it back on again?”

    I kinda wished there was something like this the other day when my internet stopped working for no reason. “Did your internet stop working around 10 minutes ago too?”

  • hperrin@lemmy.worldEnglish
    23·
    11 个月前

    You have to solve the person before you’s problem before the next guy solves yours.

  • Knitwear@lemmy.worldEnglish
    19·
    11 个月前

    [countless smoke alarms across the globe scream in concert as every introvert melts their phones in unison]

    • EmergMemeHologram@startrek.websiteEnglish
      8·
      11 个月前

      Smoke detectors are so friggen annoying, they have horrible UX.

      When the battery starts getting low they always chirp/beep starting in the middle of the night because that’s when it tends to be coldest which makes the battery slightly worse, so you get a horrible sleep and hit the snooze button because fuck finding the right battery at 3am.

      Or you take the battery out and it fucking screams at you and continues chirping because it’s missing a battery and maybe you’ll forget and die on a fire while it’s powered down. But it’s 3 am, where the fuck do you find a store selling batteries that’s open?

      The new ones are wired in, but they still drain the battery anyways, so they’re even more annoying to replace and still have all the same annoyances.

      They say “test weekly” on the detector, so you go to do your test. It waits for you to press the button and then at full fucking volume beeps right at you. Sure, you know it’s loud enough for a fire, but it’s so fucking loud it physically hurts and scares the shit out of my pets.

      Why haven’t these things gotten any better?

      • betterdeadthanreddit@lemmy.worldEnglish
        3·
        11 个月前

        UL 217 and 268 standards. They have gotten better but there are certain things where the balance of safety, cost and convenience heavily favors the first followed by the second and then the third.

        Interestingly (for a certain narrow definition of “interesting”), the standards have been updated in recent years to reflect the impact of convenience on safety. Cooking can produce smoke that reaches the threshold needed to trigger the alarm without being an indication that there’s an imminent danger to the structure and residents. When cooking sets off alarms, people may be tempted to disable those alarms while cooking. Some get re-connected afterward, some don’t. The result is that because the alarm is effective (annoying), a significant number of homes have fewer active warning devices than intended.

        Some nerds conned a lab into letting them light stuff on fire for money without all the legal trouble a casual arsonist might have to worry about. A side benefit of this arrangement is they’ve collected a ton of data on smoke and fire development with a wide variety of fuels over time. In order to cut down on the likelihood of those annoyance disconnections, devices built to the newest standard should be less sensitive to the type of smoke that results from normal cooking.

        Doesn’t fix the midnight chirp you’re talking about but the people writing the requirements have noticed that human nature is still a factor.

        • EmergMemeHologram@startrek.websiteEnglish
          1·
          11 个月前

          Not the ones that are wired in, no. I’ve also got one that has like a cone shape and you can’t cover it.

          I just put on the headphones I use for woodworking or earplugs.

      • bleistift2@feddit.deEnglish
        1·
        11 个月前

        it fucking screams at you and continues chirping because it’s missing a battery

        I have never seen a fire alarm with a backup battery. Buy a different one maybe?

        • EmergMemeHologram@startrek.websiteEnglish
          1·
          11 个月前

          Wired ones are the code where I live, and the wireless ones do seem to have a built in battery that chirps after you remove the main battery. You’d need to do surgery to stop it.

          • bleistift2@feddit.deEnglish
            1·
            11 个月前

            Interesting. I’ve never heard about any of these. In Germany the alarm chirps when its battery is about to run out and stops when it’s dead. They are not wired.