• Neato@ttrpg.network
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    9 months ago

    If they were sorry they should figure out the downtime and pay prorated rates back to every affected customer.

    • papalonian@lemmy.world
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      9 months ago

      Funnily enough, I tried this once when my Internet (shitfinity) went out for two days. I asked the online chat rep if I could be reimbursed for the outage. They replied with, “due to the outage, we will be crediting (128.99/30*2)=$8.60 to your account.” With the math included and everything. They probably have a lot of people trying to get a free month out of a few hours without service and just started doing that, haha. I couldn’t be mad.

  • JCreazy@midwest.social
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    9 months ago

    My sister sent this to me because she’s on AT&T and I was like holy shit this is even worse than not saying anything at all. All this says is " We fucked up and we’re not going to do anything about it"

    • MystikIncarnate@lemmy.ca
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      9 months ago

      Yeah. That’s kind of the point.

      They want you to know that they know that you suffered “inconvenience” from the issue. That’s literally all. Basically “we’re sorry if you’re unhappy about it.”

  • shiroininja@lemmy.world
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    9 months ago

    It’s super weird. Me and my coworkers all have AT&T, and none of their phones worked and mine worked perfectly the whole day.

    • not_that_guy05@lemmy.world
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      9 months ago

      Since we can make conspiracy out of anything let me ask.

      Do they have tic tok and do you have tic tok? Did you shower the morning of said outage?

    • bobs_monkey@lemm.ee
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      9 months ago

      Is you phone on 5G? I only ask because mine isn’t 5G capable (it is, but I haven’t flashed the US modems yet cause lazy), and I didn’t have a lick of downtime that day.

      • shiroininja@lemmy.world
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        9 months ago

        Do you have android or Apple? I was the only one with an Apple. Not saying they’re better, I’m just trying so see if there was a difference or if it was a software thing

        • Uvine_Umbra@discuss.tchncs.de
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          9 months ago

          It was an apple as well. As well as the school board i was assisting and my company too.

          The only difference i could think of is that i never turn off this device, like ever (my personal phone is android)

  • mccedian1984@thelemmy.club
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    9 months ago

    I literally just got this message like 5 minutes ago. They are so sorry apparently, and apparently it has prompted me to start shopping other carriers. Funny how that works

    • MystikIncarnate@lemmy.ca
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      9 months ago

      It’s only designed to satiate the clients enough that they don’t switch providers (if such an option even exists), and don’t demand credits for the outage. Some people just want their feelings acknowledged, so a nontrivial number of people will hear this and take no further action.

      It’s a meaningless gesture otherwise. The corporate equivalent of “I’m sorry you feel that way”.

  • SatanicNotMessianic@lemmy.ml
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    9 months ago

    Wasn’t there also a report today (I think) about an unusual level of sunspot activity? Without digging into it, I think I sort of just assumed they were related.

    I have AT&T fiber and a Verizon iPhone and I didn’t notice disruptions on either. My partner has an AT&T iPhone and didn’t notice any issues.

    • Decoy321@lemmy.worldM
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      9 months ago

      They are absolutely unrelated. If sunspot activity was significant enough, it would’ve affected more than just the one company.

      • SatanicNotMessianic@lemmy.ml
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        9 months ago

        Sure, unless there was a correlation between the technologies deployed by the individual companies and their vulnerabilities.

        I’m not saying there is in this case, but it’s a phenomenon we see all the time in systems ranging from technological to immunological. When network (social, computer, whatever) connect systems with correlated vulnerabilities, there can be cascading failures that do not spread outside those networks. It’s been so long (over 30 years) since I’ve even thought about RF and related systems that I have no idea what specific or proprietary technologies the major companies have, so I just shrugged it off as I was unaffected, and penciled in that there may have been a correlation with solar activity.

        • Decoy321@lemmy.worldM
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          9 months ago

          I acknowledge your reasoning, it’s just still quite a stretch to apply it to this particular scenario. We can apply Occam’s Razor here. What’s more likely? The company was using a completely unique infrastructure that was affected by rare solar phenomena? Or the company did something themselves (like push a faulty update as already referenced in news) that screwed themselves over?

      • JCreazy@midwest.social
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        9 months ago

        I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn’t the problem and he basically refused to help anymore so I hung up on him.

        • KairuByte@lemmy.dbzer0.com
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          9 months ago

          The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.

        • AtmaJnana@lemmy.world
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          9 months ago

          Just let them follow the script. Tell them you restarted the router. ffs, don’t act like the minimum wage people answering the phone (or chat) are supposed to give a shit. Play along or you’re not going to get any help.

          • zip
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            9 months ago

            Yup. They’re just doing their job the way they’re supposed to so they don’t get fired and can afford crazy shit like food or a roof over their head. We shouldn’t make it any harder for them if we can reasonably help it.

            I usually just do whatever they ask again anyway, even though I already tried it all before I called, because I wouldn’t be surprised if I just fucked up or had a brain fart or something, lol. Plus it doesn’t usually take much effort to just reset my router again or whatever.

    • HeyJoe@lemmy.world
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      9 months ago

      Nah, it finally came out that it was due to some work they were doing that caused it. I wonder who got fired for that blunder. Wouldn’t want to be that guy…