And somehow every single time the problem was so easy to solve, but apparently crying about it is the better solution.

  • iii@mander.xyz
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    Step (5): realise the lion’s share of people have no clue how anything works, and throwing a tantrum is their only (successful) technique to any technical problem.

    • Nalivai@lemmy.world
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      9 hours ago

      When I worked as a system administrator, I discovered that most people would skip curiosity and go straight for anger and abuse. You collapsed a row in excel again and don’t remember how to undo it? Time to call helpdesk and yell at them how stupid they are for breaking your computer again.

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    Debianees will only answer your inquiry, however, if it is worded in a proper polite way. Here is a proper, polite way to ask for tech support.

    OMG! DEBIAN IS SO PATHETIC! IT CAN’T ________, BUT WINDOWS CAN _____ JUST BY CLICKING _______!

    Rushing to defend their precious Linux, they will give the most descriptive, polite, useful information possible. If you use “normal” manners though, you will most likely get flamed, insulted, and receive at least 10 viruses by email. All of which will be written in “1337”, for no appearent reason. Your IP will be traced, and eventually your Linux OS will be hijacked and destroyed. In some cases your CPU might melt from having to handle so much hacking by insecure “Debianees”.

    https://en.uncyclopedia.co/wiki/Debian

  • Rose@slrpnk.net
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    In the late 1990s/early 2000s, there was some satire article about how to get most effective Linux support. Just write an angry news/blog article about how Linux sucks because it doesn’t (insert the thing you’re having problems with here). You bet someone will immediately respond how you’re an idiot and you should (insert detailed explanation of how to fix the thing here).

  • Shardikprime@lemmy.world
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    How is this clown behavior? If anything, not accepting the proposed solution to the issue would be it

    This is more like, wisdom of the ancients kind of thing

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    I just watched that Linus tech tips video where the guy uninstalls critical system components by accident while trying to install steam.

    First the GUI for the package manager refuses to do it, then apt gives him a warning that he’s going to break his system. It even makes him type “Yes, do what I say!” but he’s too much of a clown to read the warning messages all over his screen. He even smirks at the camera about how silly it is that he would need to type such a thing before he proceeds to mess everything up.

    People were trying to defend him, saying that the system shouldn’t have allowed him to do it or that the warnings should have been flashing and shooting rainbows out of the monitor or that a robot arm should have come out and started honking his clown nose to let him know he was doing something stupid.

    • epicstove@lemmy.ca
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      In fairness, when you’re used to windows those kinds of warnings basically mean nothing to you.

      It’s like when you hit snooze on an alarm so many times that you just sleep through your alarm and it becomes background noise.

      Also, it’s defiantly a glaring issue if installing steam means uninstalling your whole DE.

      Still, as a tech YTer who was exploring something out of his elements he should have looked into every error, warning, and message.

      • Luffy@lemmy.mlOP
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        Also, it’s defiantly a glaring issue if installing steam means uninstalling your whole DE.

        Can you explain to me how the fuck that even happened?

        And 2. Could it have been prevented by him actually following the installation guide and rehashing the bloody image?

    • Luffy@lemmy.mlOP
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      Linus and Linux is a rare view behind the curtain

      There have been some accusations about him being a sociopath by Louis Rossmann and others, so it might just be that CIA money flowing into his pocket thats preventing him from rational thought

      Also, isn’t he a fucking IT guy? How did he even manage to build that many PCs and make all those videos about tech topics when he can’t even read a red coloured warning and having to type in a very suspicious message?

      • blandfordforever@lemm.ee
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        I haven’t watched much of Linus’s stuff, but his behavior in the three Linux challenge videos reminded me of the way Conan O’Brien would act with his staff. It struck me as an off-putting blend of arrogance, entitlement, and impatient senility.

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          Yes, exactly

          Like, take his 10 year old Video of sticking in aß many Keyboards as possible

          He somehow knew all the standards, could troubleshoot it all and still just seemed very competent

          With the Linux video, I think he’s like trying to behave like a new user? (Like please tell me who the fuck would be a new user and not go to the forum once there’s a problem, but instead use this terminal and ignore all warnings?)

          But even then, like, he knows his channel is not directed towards very tech incompetent people he is trying to emulate. But instead of just doing it like he himself would use Linux, he still put up this costume of ignorance and pretended like this is hard to do. But if you even had the slightest experience with the terminal, even cmd, you will instantly see for how dumb he is taking you by „Trying to emulate his viewership”. And even if you don’t want to make a positive video about Linux, just talk about how office dosent work on it, or how kernel level anti cheat is bad

          But instead he is still making videos about trying some very special shit no one would ever do (like install arch as a beginner, install SteamOS even tho there’s Chimera and Bazzite, etc) failing at this very special thing, and then talking about it like this is the Linux experience.

          Like, for real, I will bet my nudes that this decade he will try to install Gentoo, say that its the Linux experience, fail badly, and say that Linux is bad.

      • TonyOstrich@lemmy.world
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        Linus bothers me quite a bit and I’m fairly critical of him, but I don’t know if I would go as far as saying he is a sociopath. We would probably even be friends, but I would call him on his bull shit. This is my own observations but he strikes me as having pretty strong ADHD combined with getting lucky and big a bit faster than he could adjust to.

        His company has a much lower turnover rate than the industry standard and it doesn’t seem like anyone that has been on screen couldn’t do well elsewhere. That implies to me that the working environment is at least pretty good. He also seems to want to do right by his employees and knows that he is the face of the company and ultimately their paycheck. That combined with an ego that is a little too big, and maybe some issues with reading the room associated with being on the spectrum (again supposition), makes some of his reactions to public push back understandable even if it’s not OK.

        Also it depends on what you consider an IT guy. He doesn’t have experience coding or doing any low level stuff, he just really enjoys building computers and tech in general which can explain a lot of his poor or dumb decisions. What he appears to actually be very good at with tech is his knowledge of supply chains, interactions between companies, and knowing what consumers are likely to actually want.

    • Evotech@lemmy.world
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      To be fair that was a broken package in pop_os. It wasn’t entirely his fault. If his view was to operate as a normal user , having the os uninstalling your desktop environment when you try to install steam is a valid concern.

      • wellheh@lemmy.sdf.org
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        This. I went to check the video and there’s no way any user would expect installing steam to uninstall system packages. And yes, even though there’s errors on the screen, the average user just clicks ok so that’s the most average user experience. I do think it is strange he went to terminal to try to install when the UI failed, but as an old power user I might’ve tried the same. All in all, very unlucky for him to run into that problem, but also any normal user who immediately couldn’t install steam would just be so put off by Linux not working immediately they’d probably go back to Windows. I was also genuinely surprised the video is only 3 years old

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    So many times I see junior Devs (or not so juniors) and normies seeing an error message and, visibly, static plays between their ears on their mental TV set, then they just click the first button that looks appropriate and complain it didn’t work.

    The text of the message does not get read or parsed.

    “You need to close the program to continue”. Doesn’t work.

    “Unexpected X at line N” Doesn’t work.

    Drives me insane.

    • JcbAzPx@lemmy.world
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      Unfortunately, so many error messages are so utterly useless that it has taught many people that all errors are just pointless background noise even if they’re actually giving useful info.

      • Psaldorn@lemmy.world
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        I mean, java and Microsoft errors are preceded by 120 characters of useless trash oftentimes, that is equally as infuriating.

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          Or Windows gives you a blue screen and just “BAD_POOL_HEADER”.

          I got that intermittently at work on an instrument about every week or two. The best answer I could find was “it could be software or hardware related”. Yeah, thanks for that, problem solved. Wish I had thought of that. Not even a time stamp. Finally found out when it occurred to within 20 minutes and there was jack shit in the logs.

          IT ended up calling in a service tech to re-image the computer.

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            23 hours ago

            Ah, windows logs, another amazing experience that doesn’t make me want to kill everyone.

            tail /var/log/thing.log is far too easy

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    Truth is, windows has plenty of such small annoyances just as well, it’s just that everyone is used to the windows way of doing it, so it’s not even worth joking about it.

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      I guess if I had to throw some shade at M$, I really hate how garbage the registry has become. Back in the day it was great for very specific solutions and some personalization, but now I have to crawl through hundreds of drop downs on a fresh install just to fix simple things on Microsoft’s own software.

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      When I first started using Linux I was impressed with how easily everything seemed to work. Then over time I started to get annoyed with all the things that I had no idea how to fix without looking up, and thought about going back to Windows.
      Then I used windows again and was immediately reminded of all the stupid bullshit I had to constantly fight with and forgot about because that was just the norm when windows is the only OS you ever use.

      • Laurel Raven@lemmy.zip
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        The times I think about switching back, I just think back to the first month on Linux full time when I realized I was no longer constantly pissed off at everything my system was doing I didn’t want it to do or not doing that I did want. And a lot of it wasn’t even conscious anymore, like just realizing that a constant background radiation was just … Not there anymore.

        Of course, having to use it at work every day still helps remind me… But I’m working on at least making my workstation into a Linux box, even if the servers are still going to be Windows.

    • Oniononon@sopuli.xyz
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      People just don’t want to have fewer annoyances that are solved differently and most often more easily. Change bad.

      • CileTheSane@lemmy.ca
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        “It’s a shame anything has to change. The Sun has changed its position in the sky and I don’t trust it one bit.”

        • Welcome to Nightvale
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    Windows and Mac have taught people to ignore safety error messages. We’re gonna be dealing with the fallout of that for generations.

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    Windows is better… oh, really? Linux is like a breath of fresh air for me, and in two years of using it, I have never noticed or encountered any critical problems or bugs, but when there is a problem, it is usually not so difficult to solve it because there are resources and people who can help.

    My only regret is that I didn’t try Linux a few years ago.

    • prole
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      Same experience here… It feels like what using personal computers was always supposed to feel like before capitalism infected it.

    • datavoid@lemmy.ml
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      I don’t like windows, but I’ve been using various distros on and off for 15 years and it was absolutely never painless. Nvidia drivers still barely work for me (although admittedly they are shit on windows too). Making my computer wake from sleep is the stuff of nightmares. Integrated laptop webcam? No way in hell.

      The only thing I give Linux a top score in is compatibility with my audio interface.

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    I used to do some linux training for new hires at my old job. The company had a training room with a rack of servers for lab work.

    It was a training on how to deploy the product on a customer server. I personally wrote the instructions and tested them on the lab machines after a fresh install.

    I had others test the lab instructions. I even had people from non-tech roles verify that they too could do the labs by following the instructions.

    Still I get a guy in the training complaining that “this doesn’t work” and I can see from the error on his screen that he must have skipped one of the steps in the lab instructions.

    He’s not even trying to figure it out. Even though others are finishing, he just decided that it doesn’t work and gave up.

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        Yeah its a tough crowd sometimes. Especially when doing that training with our customers.

        I’ll never forget the time I was explainging how something worked and one of the customers interrupts me saying, “I don’t care about this – can you just show me where to click?”

        • AnUnusualRelic@lemmy.world
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          I’ve done my share of training too. Some people just want recipes. They have no interest in knowing why they’re doing something.

  • DeadMartyr@lemmy.zip
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    Ngl, i love linux so much more and would never go back to windows but right now my audio jack doesn’t work for my new pc build.

    I’ve contacted the manufacturer of the motherboard, they say to try Windows

    I’ve posted on linux questions subreddit, nothing replied

    I’ve posted on EndeavourOS forums, got views, not replies.

    I’ve gone so into the weeds I’m trying to remap pins because I’m assuming the manufacturer relies on something Windows pre-configures so audio will play but it never makes it out of the port but it’s been weeks and I can’t solve it.

    Again, I’d never go back to windows but damn do I feel stranded rn.

    Motherboard: Minisforum BD790i X3D OS: endeavouros

    • Luffy@lemmy.mlOP
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      Does it work on Windows?

      Because it could just as well be a shitty solder job

      Also next time never say you use Linux to a support tech. They will blame it all on linux, whether the pc is broken in half or covered in rat piss, it will always be you who broke it by using unsupported software.

      • Ziglin (it/they)@lemmy.world
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        11 hours ago

        Yup, I noticed that I couldn’t use an audio and microphone jack at the same time after an update, so I went around searching for what might have broke it. Then since Windows was still installed I tried it there and it still didn’t work. I’m pretty sure it’s a weird hardware error.

    • Sturgist@lemmy.ca
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      What always has me seeing red is when I’m deep diving forums searching for anyone who has had my exact issue. Finding people with similar, but not exactly the same, issues with easy solutions that don’t work for me. Finally finding one forum post from 9 months ago, it is literally the exact same issue I’m dealing with. One reply. It’s OP a few days/weeks/months later replying to their own post only to say:

      Nevermind, I fixed it.

      But no solution, no response to commenting on the post or DMing…

      Makes me wanna slap a mfr…

    • hangonasecond@lemmy.world
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      Does your monitor have speakers, or a headphone jack? Interested to see if the sound works that way. And very silly question, have you tried a different wire/device in the audio jack or only the one?

    • The_Decryptor@aussie.zone
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      From a quick search it seems that the mobo uses a Realtek audio chip, which is probably the actual problem. My current system build uses one and it barely worked under Windows, it’d randomly remap the channels, sometimes it just wouldn’t come up properly (Showed as only a microphone, etc.), had lots of static noise, would constantly think I was unplugging and replugging headphones in, etc. Just a terrible experience compared to the Intel audio system the build before this used.

      As much as “just buy another bit of hardware” is an awful bit of advice, I’d recommend getting a USB DAC/soundcard, I bought a cheap soundblaster one and it fixed all my problems. USB audio is a well-defined standardised protocol that’s supported by just about everything, does away with any driver issues or incompatibilities, can be moved between devices, etc. Mine’s a “gaming” model so it’s just a USB port on one side and a headset jack on the other, but you can also get ones with proper inbuilt amplifiers to run full speaker kits, etc.