Microsoft employee:
Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help
Maintainer’s comment on twitter:
After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.
This is unacceptable.
And further:
The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.
But try selling that to a bean counter
deleted by creator
The fact that we have billions of dollars of revenue flowing through that software every day, but we rely on VOLUNTEERS to maintain it shows exactly how hollow the whole SV entrepreneur culture really is.
Exactly: I’m not mad about important things being run by volunteers – arguably, that’s a good thing because it means project decisions are made uncorrupted by profit motive – but I am mad about the profit being reaped elsewhere on the backs of their free labor.
@grue @vzq this is such an interesting space. The general public has no idea how much of their software relies on open source code and voluntary community contributions. There have been so many attempts to figure out a way to compensate these maintainers, but it doesn’t seem like anything has really become the defacto solution. Open Collective and Tidelift are the closest things I can think of.
arguably, that’s a good thing because it means project decisions are made uncorrupted by profit motive
Argue-er here, chiming in. This statement could be interpreted as considering only half of the central relationship of capitalism. (Capitalism isn’t just about deriving profit from the control of surplus, it’s about the relationship between surplus and scarcity. Surplus doesn’t mean shit if no one wants what you have.)
The decisions that volunteers make may not be motivated by the desire/ability to make profit, but they can be (and often are) motivated by the opposite; they have to account for the fact that their volunteer work is labor that isn’t contributing to their survival – aka, their day job. The demands placed on them by their other responsibilities will have to take precedence over the volunteer project.
In practice, this means they have to take shortcuts and/or do less than they would like to, because they don’t have time to devote to it. It’s not exactly the same end product as if it was profit-seeking, since that can tempt maintainers into using dark patterns etc, but they’re similar.
Ideally, they would have all the money they needed, didn’t have to have regular jobs, but also had families/friends/hobbies that would keep them from over-engineering ffmpeg.
To say this in a simpler/shorter way (TD;DR), their decisions can be motivated by the fact that they aren’t making money from it, don’t have enough time or resources to do everything they might want.
(Why is this so long?? I’m bored in the train, gotta kill the time somehow…why not say in 1000 words what I could have said in 100)
Interesting point! I’m not sure that that motivates the quality or type of decisions so much as the mere quantity, though. (In other words, I agree the pace of development suffers, but I’m not sure the quality of the end result does.)
They’re not going to invest in it if they don’t own it, and frankly I’m happy they don’t.
Those same companies tell you that their products that you paid for don’t belong to you. You are just buying a license to use them. Sadly, this asinine concept is spreading even to hardware markets.
I think it’s fair to ask them to take their own bitter pill. They should also invest without owning.
Bunch of fucking posers wouldn’t know performance code if it kicked them in the face.
You mean JavaScript right?
These days it’s all about Python, with AI being the hype and all. JS can at least try to compete.
QuickTime has entered the chat
the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event.
This seems like a “you” problem, Microsoft, and since you employ thousands of programmers with the experience to solve your problem and commit the change back to the FOSS project, I think this is also very easily a “you” solution as well.
This is pretty funny, kinda suggests they have no faith in the engineers they work with… ffmpeg is an awesome piece of work, but if it’s a bug they can repeat to some level, then like you said, it 100% a them problem!
E: oh, was thinking it was a pm raised it, but seems it was possibly one of their developers, brutal…
Use -data_field first as decoder option in CLI. Default value was changed from first to auto in latest FFmpeg version.
It seems like ffmpeg made a breaking change to their API, and I expect a lot of users to have problems.
On one hand that’s fair, but on the other hand Microsoft is the biggest name in software development and ffmpeg is a volunteer gig, this is probably a problem the megacorp can handle.
But then it’d cost them money.
It is frustrating that people no longer stop and think about the money anymore :(
They offered a one time gift in the thousands of dollars. They were planning to do that anyway.
It’s so ridiculous that this isn’t even brought up:
The Command you provided worked fine. Thank you so much for the help! Really appreciated! We are going to proceed to make a release today and test with customers. Will post the updates here.
Gotta love being a forced beta tester… I mean customer.
That does kind of admit what we all suspected about Microsoft’s QA since they fired the whole testing team in 2014.
Meanwhile Google has always just forced you to go to Google Groups to log bugs in production software.
If the live version is already broken, there isn’t much to lose deploying the fix as soon as possible. Not sure what else they could have done here.
Yup. Shits fucked. Do what you can. Lol
There are likely other changes made since they released that version to their customers, so the risk is other things in addition to the current thing get broken.
There is zero chance that they’ll just build from the latest main branch and release that tomorrow. Or that whatever build they make goes directly to general distribution.
They’ll make a build from the last release plus this patch and send it to a few customers who have complained. Then they’ll think about making a release with this and perhaps other bug fixes.
If the Microsoft person making this request can’t update a command line switch, I seriously doubt they will try to build from source with a patch.
isn’t that what a canary release essentially is?
Man, must be rough to be an MS engineer and do work in public. Ignoring the financial aspect, can’t say I’ve never had a similar ticket and resolution.
Can’t reproduce bug. Closing ticket.
It’s what Microsoft would do in the same situation. It’s only fair
I understand you are having a problem with ffmpeg.
Firstly, I will need you to open a command prompt and run SFC /scannow.
And then reboot your PC.
And then run SFC /scannow again.
And reboot again.
Until you give up and reinstall Windows.
-Microsoft MVP
I tried all that but accidentally installed Linux at the last step, but it seems to have fixed the issue so I’m suggesting it as a functioning workaround to all of my colleagues
You forgot when the boot loader forgets where it placed your boot partition and you get to do a few rounds of bcdedit /h /s /gofuckyourself
have you tried restarting explorer yet?
Also, did you install all updates? Did you already accept Edge as your new web browser?
have you tried pressing shift + alt + T + f24 yet? It resets the shitfart dongle adapter.
I figured they would just run
sfc /scannowand then sit staring at their screen bewildered when it inevitably does nothing.
New decoder… who dis?
As if microsoft ever tries to repro anything… Just refer them to some of the most clunkiest and convoluted sites ever, where it should say to just reboot three times and hope for the best.
Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help,
Use -data_field first as decoder option in CLI. Default value was changed from first to auto in latest FFmpeg version. Or modify AVOption of same name in API for this decoder.
Thanks @Elon for the reply, This is the command we are currently using: ffmpeg.exe -f lavfi -i movie=flvdecoder_input223.flv[out+subcc] -y -map 0:1 ./output_p.srt
I will be looking to see any updates in the FFmpeg documentation. Can you please elaborate and provide pointers the right decoding options or the right FF command er can use. Thank you!
ffmpeg.exe -data_field first -f lavfi -i movie=flvdecoder_input223.flv[out+subcc] -y -map 0:1 ./output_p.srt
Got that’s fucking brutal. This isn’t even asking them to fix a bug, it’s just basic help-desk shit.
I’m sure Microsoft has some good devs that are a net benefit to the open source projects they use, but this is not one of them.
If you’ve ever been forced to use Teams you must already know they scraped the bottom of their talent barrel for the team that works on it… The software is shit, riddled with bugs to the point where at one point I used to only be able to use teams on my browser because the desktop app just decided to never let me access the text chat, and the browser version I would load it would be a white screen and I would have to refresh 3 times for it to load. But at least it worked after those 3 refreshes. And it was exactly 3 refreshes every single time, never 2, never 4, and 5 was right out. It was always without fail 3 refreshes. Whether loading from Firefox, Chrome, or Edge. Fortunately we don’t have too many meetings with people using Teams these days, so I haven’t had to use it in a while, but its easily in my top 5 worst software I’ve been forced to deal with. Maybe Top 3. But its still miles behind Magento. Fuck Magento, just thinking of it right now gets my blood pumping and I refused to work with it ever again about 10 years ago… Fuck Magento. Teams is at least a distant 2nd or 3rd to that. Absolute crap.
I’m convinced it’s the whole B-2-B software world at this point. The shit starts at MS (or any of the FAANGS) and rolls downhill to everyone else.
We’re working on a huge Dynamics 365 thing at work, and one of the third parties we use for automated testing is just… the product seems barebones, is clearly built on top of open source automated testing tool, and is riddled with indicators that barely anyone works there, from the AI help bot to the “submit a ticket and we’ll assign it eventually” approach to all other interactions.
I looked them up on Linked In and 12 people work there. 8 of them have C-suite or VP titles, and 4 of them are interns from a local university. This is the state of all modern tech: a board room full of investors, a website, and a product barely glued together from FOSS parts by interns. If you wonder why everything feels like a scam now it’s because it is.
Name and shame!
I wouldn’t be surprised to find out it’s Atlassian/JIRA
Found the guy who created the FFMpeg ticket on LinkedIn. Job title: “Principal software engineer”, saying they are “A detailed, analytical Software Engineer with Eighteen years of experience”. 18 years?! Fuck me dead…
We’re working on a huge Dynamics 365 thing at work
So I had two interviews at a Dynamics 365 partner, until they ended up restructuring internally and said they’d “get in contact if they have need for new devs”… Then later I interviewed at an Odoo partner, got the job and ya know what? I’m glad I didn’t get the Dynamics 365 partner job. Not only is our core product FOSS, it actually feels pretty nice as an end user too.
You probably can’t change things at your job, which sucks, but anyone looking at ERP solutions should probably consider Odoo as an option.
There’s a reason Teams is/was shit.
The first teams was written in AngularJS (which is a slow to run resource hog, but fast to develop) wrapped in Electron. It was kind of a minimum viable product, just to build something quickly to get some feedback and stats on what people needed.
The plan was to build a new native version of teams and build it into the next windows while having an web fallback (built on react) for everyone else.
They stopped working on the original teams and started working on the new versions.
They got half-way through working on the native and react versions when suddenly, covid happened.
They couldn’t keep working on the new versions because they wouldn’t be ready for a while, so they had to go back and resume development on the old one, introducing patch after patch to quickly get more features in there (like more than 2 webcam streams per call).
Eventually covid subsided and they were able to resume development on the new teams versions.
Windows 11 launched with a native teams version (which has less features but runs super quick), and the new react based teams (which can now be downloaded in a webview2 wrapper) has been in open beta since late last year (if you’ve seen the “Try the new Teams” toggle, then you’ve seen this). The React+Webview2 teams will replace the AngularJS+Electron version as the default on July 7th.
“New Teams” has been so painful for me, but if I understand correctly that is because my work is still on Windows 10. The Windows 11 version works better than the React version?
The windows 11 teams runs better, but if you’re using a school or work account, you need to use the old AngularJS+Electron version, or the new React+Webview2 version.
So for the time being, the Windows 11 teams is more catered for personal use only. It’s kind of like a modern reboot of Microsoft’s old MSN Messenger. It was included in Windows 11 (rebranded as “Chat”) but it’s been unbundled from Windows 11 installs and I think rebranded again. But not having the school/work account support means not a lot of people use it.
The transition between the AngularJS+Electron version and the React+Webview2 versions is happening now. At some point soon, anyone who is running an OS too old to run the new teams will be forced to use the browser version.
So after their transition, we’ll have to wait and see if they add the school/work account support to the native version because everyone using teams right now only uses those accounts.
So what do microsoft’s crack teams working at? typescript? xbox? vscode? Because those are the smoothest microsoft products I tried so far. The rests seem to get the bottom of the barrel these days.
Seems like they are mostly trying to pawn off their issues onto unpaid volunteers instead of doing any actual development.
Lmao even after providing a well explained answer, they still had to manually add the flag to their command for them.
You got this dumbass at MS and then you’ve got the other MS guy who’s a god damn hero that very well might have saved the world atm lmao
I highly doubt that he works at Microsoft since his username is Elon Musk.
Jon Skeet? He’s my hero, but he hasn’t worked at MS for quite some time I believe.
He’s talking about Andres Freund, who uncovered the OpenSSL backdoor that was slipped into liblzma from the xz malicious maintainer. Dude saw a valgrind error and a function with a fixed runtime was taking too long and using too much CPU and reversed out and saved a major ssh backdoor from going upstream as Fedora was going to release it just days later.
I’m sure Microsoft has some good devs that are a net benefit to the open source projects they use, but this is not one of them.
Found the guy who created the FFMpeg ticket on LinkedIn. Job title: “Principal software engineer at Microsoft”, saying they are “A detailed, analytical Software Engineer with Eighteen years of experience”. 18 years?! Fuck me dead…
I’m sure Microsoft has some good devs
I’m sure they do too, but I’ve been surprised many times by the former coworkers I’ve learned have ended up working for Microsoft. To put it politely, they were generally not the best programmers I’ve ever worked with.
It’s basically the new IBM.
That’s the level of an intern that has never even seen a command. Imagine not being able to literally cat a string with another string, aka. add -data_field first to a command.
Raymond Chen. Hilariously enough, his best blog posts involve him jumping through hoops for MSFT customers with support contracts.
That, but they couldn’t even insert the advised parameter to the command themselves, instead they had the capacity to basically demand improvement to the documentation, from those “filthy ffmpeg developers”
Tell Copilot to fix it.
This is what new agentic AI looks like
I don’t get why they don’t propose a fix themselves.
99% morons, that’s why…
Why spend money when you can bully people?
I see what you’re saying, but no one is being bullied here.
Lack of faith in their own talent?
Probably cause the software engineers writing a high level chat app in TypeScript don’t have the skills or knowledge to fix a bug in a C++ video decoder.
“A failure to plan on your part does not constitute an emergency on my part.” -Someone hopefully working on ffmpeg.
“A failure to plan on your part does not constitute an emergency on my part.”
Wow now that is a quote I’m going to steal. Wondering if “A failure to understand on your part does not constitute an emergency on my part.” has the same punch or is as relevant… anyway, thanks for sharing!
Does that go for the xz vulnerability too? Wasn’t it a Microsoft dev who discovered that?
In this case, it’s actually Microsofts fault. There is no bug in ffmpeg, Microsoft just didn’t properly use it
the xz vulnerability was done through a superflous dependency to systemd, xz was only the library that was abused to use systemd’s superflous dependency hell. sshd does not use xz, but systemd does depend on it. sshd does not need systemd, but it was attacked through its library dependency.
we should remove any pointless dependencies that can be found on a system to prevent such attacks in future by reducing dependency based attack vectors to a minimum.
also we should increase the overall level of privilege separation where systemd is a good bad example, just look at the init binary and its capability zoo.
The company who hired “the” systemd developer should IMHO start to really fix these issues !
so please hold your “$they have fixed it” back until the the root cause that made the xz dependency level attack possible in the first place has been really fixed =)
Of course pointing it out was good, but now the root cause should be fixed, not just a random symptom that happened to be the first visible atrack that used this attack vector introduced by systemd.
Can someone enlighten me why a one-time payment of a few thousand for a bugfix is unacceptable? I feel like I’m missing something.
I think the maintainer just viewed the bug report as tone deaf. Microsoft is a trillion dollar company and apparently relying on this library without a support contract. Then they a open a high priority bug item. The maintainer saying it’s unacceptable is them basically saying they won’t prioritize any work unless there’s an existing support contract and that they don’t do one off payments for bug fixes, which I think is fair.
I think the maintainer just viewed the bug report as tone deaf. Microsoft is a trillion dollar company and apparently relying on this library without a support contract.
I think this mentality shows a clear dissonance between how maintainers are licensing their software and what are their expectations in terms of retribution from users of their software.
If they release a software package with a license that explicitly states that they allow the whole world to use it freely without any expectation if return, they cannot complain afterwards that some particular people in the world end up using it.
Likewise for bug reports.
If they want to get paid because the software they have been releasing to be used freely by everyone is being used freely by a specific company then they need to get their shit together and release it under a license where they explicitly state their terms. This is crítical for everyone involved, specially end users, because we need clarity on these terms.
I’m not really sure what you’re saying here. Microsoft have every right to fix the bug themselves and the maintainer has every right not to. Open source software doesn’t come with a warranty in most licensed.
Microsoft have every right to fix the bug themselves and the maintainer has every right not to.
Yes, it does. You do too, and so do I.
Does it make sense to you for me to attack you for this?
And how about any person submitting a bug report? Is it ok to pile up on them for not fixing it themselves?
If you change the names, is your attitude any different? If it is, then you have a problem on your hands, and it’s a personal problem.
It’s not that they made a big report. It’s that they, a multi-billion dollar company, had the nerve to mark it as “High Priority” and request that a volunteer fix it for them so their proprietary commercial product would work. It’s that they do nothing for the project but expect the world from it. That’s the problem.
I’ve got nothing against bug reports, infact I’ve made some myself, they help development. Demanding they are fixed is a different thing entirely.
Sorry if my previous comment sounded like an insult.
It’s not that they made a big report. It’s that they, a multi-billion dollar company,
Why do you think this is even relevant? Again, does your attitude towards a run of the mill ticket change if you change who filed it? Why are you outraged because some random grunt from company A or B filed an issue instead of random joe X? Would you be commenting here if the very same person who filed the issue had done so with a personal account without identifying or disclosing their employer?
It’s that they do nothing for the project but expect the world from it.
I’m sorry, where does ffmpeg demand contributions or retributions from anyone who downloads or distributes their project? Aren’t they explicitly distributing their work without asking anyone to do or give anything in return? I mean, isn’t that the whole point of FLOSS?
More surprisingly, we see guides on how to contribute to FLOSS projects which state in no uncertain terms that filing bug reports and even run exploratory tests to give feedback to maintainers counts as contributing to the project, but somehow you’ve flipped over even the core principles to make it sound like a cash grab.
You still are not reading what I said correctly. The problem is they said in the bug report that it is “High Priority”. That’s a bit pushy. It’s up to the maintainers to work out what’s “High Priority”. You completely missed the point.
You are right, nothing is relevant except bootlicking corps
I don’t think the ffmpeg maintainer is complaining that Microsoft is using ffmpeg, rather that they are opening “high priority” bug reports based on customer complaints. This might be a high priority problem for Microsoft but that does not make it so for ffmpeg.
The license allows Microsoft to use ffmpeg but they aren’t entitled to demand free labor from the project. Really, no one is entitled to do so, but Microsoft being a large company who can definitely afford to put money or talent on the problem makes it only that much more egregious.
edit: I would note that asking for help or reporting a bug is usually welcome, the problematic part is demanding help because it’s a high priority issue for YOUR customers.
I don’t think the ffmpeg maintainer is complaining that Microsoft is using ffmpeg, rather that they are opening “high priority” bug reports based on customer complaints.
Users can only assign priority to issues they create themselves if they are explicitly authorized to assign priorities.
If you provide access to that field but then complain that bug reporters use that field, you’re complaining about how you misconfigured your service, not how end users are using it.
Are there any other people targeted in this sort of complain, or is a specific company being singled out just because some low-level grunt filled in a field in a bug report?
or is a specific company being singled out just because some low-level grunt filled in a field in a bug report?
FYI they’re not a “low-level grunt”. The bug author’s job title is Principal Software Engineer at Microsoft with (at least) 18 years’ experience.
Completely disagree. This is how it works, Microsoft get software for free but they have no authority to prioritise other people’s scheduling
Completely disagree. This is how it works, Microsoft get software for free but they have no authority to prioritise other people’s scheduling
I don’t know where you’re getting the prioritization issue. Anyone in the world who is able to create an issue in a bug tracker can claim anything, but it’s always the people doing the bug triages who determine priorities. It means exactly as it means: nothing.
The “is this fixed yet” posts in bug reports by now is a meme in the floss world.
I think you’re trying too hard to find something to be outraged over.
They made a demand, based on a product launch time line. This is absurdly rude, abd basically treating open source like slave labor instead of commons.
They made a demand, based on a product launch time line.
If you read the same bug report I read, you wouldn’t make that claim. They expressed their personal needs, which are their own and theirs alone, and don’t extend beyond their personal roadmap.
This is absurdly rude (…)
The issue stated they found a bug that they had to get fixed. They said it was important to them for their own personal reasons. It’s laughable to describe what amounts to a run-of-the-mill bug report as “absurdly rude”.
Do you actually work on software for a living?
treating open source like slave labor
I’m sorry, what? Do you even pay attention to what you’re writing?
The scheduling demand thing is referring specifically to the project manager going “we need this for an upcoming major product launch, so you need to fix this before the launch.” It feels like Microsoft cracking the whip to try getting free labor, because it is.
If they truly can’t do without it for their product launch, they can fork it and fix the bug themselves. Surely Microsoft has the resources and brainpower to do so. But the PM didn’t want to do that, because it means they’d be spending their own time and resources on it.
But they have no whip to crack the guy literally just said please help
Imagine if you gave away some old clothes to some Charity and they called you and said “Some of the socks have holes in them and we need you to come over here and fix those holes ASAP because we want to sell them in our used clothes store”. What would be your reaction to that?
The expectation of payment is not for the software (which MS already has and is already using, free of charge, same as everybody else), it’s for getting priority in bugfix and maintenance work, or in other words, it’s for dictating other people’s work rather than merelly getting the product of work they, of their own choice and in their own timings, did and gave away for free.
Free software is a social relationship, not a business relationship: the users get what they get because somebody chose to put their own time into it and is giving it out for free. Such relationship does not entitle the recipients of the goodwill of others to make demands on their time, especially if said recipients are actually profiting from what those other people gave away. If they want the right to get to use other people’s time as they see fit, then they have to get into a business relationship and that’s only going to happen in business terms that both parties are willing to have.
Further, nobody is stopping MS from using their own programmers to fix that problem themselves.
Imagine if you gave away some old clothes to some Charity and they called you and said “Some of the socks have holes in them and we need you to come over here and fix those holes ASAP because we want to sell them in our used clothes store”. What would be your reaction to that?
I think your hypothetical scenario doesn’t match the issue being discussed in a few key aspects.
You’re giving old clothes with no expectation of return. Why then get pissed because someone is using your clothes without paying you for them?
Then,if you make it your point to put up a system for everyone to file tickets pointing problems with the clothes you’re giving away, why are you whining that the system is being used as it was designed to be used?
It’s perfectly fine if you feel the need to prioritize your work based on your criteria alone, and anyone else’s input is at most a suggestion. That’s what everyone expects of it, too. But don’t throw a tantrum when someone uses your work precisely as you told the world to use it.
I don’t think you are able to grok the actual issue, which is a big corp demanding free work, then demanding a pittance to complete the work, then being buthurt when people refuse to work with them.
So is the real analogy …
You gave some old clothes to charity, expecting nothing back. However you spotted a lawyer wearing your old clothes so walked up and demanded money?
No no no lawyer came knocking at my door begging me to darn a sock
Where did they demand it?
Learn how to read man.
The point of my comment seems to have missed you, turned around and done another pass and missed you again.
I get that you’re dyslexic but take the time to read what was written before responding.
I’m just dumb, but I don’t see how what they said is wrong
Found the PM
It’s one thing to just use the software, it’s another to open bug tickets that you expect the maintainer to prioritise. It’s free software, the maintainer doesn’t have to do anything for you. If they want tickets fixed with high priority, they should work something out with the maintainer.
That’s not even the issue. Nobody cares that MS is using ffmpeg. It’s just rude to have as much money as MS does, integrate ffmpeg into one of their core products, then apparently not know anything about it and file hilariously bad bug reports that are actually just support requests after never contributing anything back.
Like, I’ve used ffmpeg probably since it was released. I’ve never given the ffmpeg developers anything, and I expect nothing in return from them. They don’t know me, they don’t know I exist, they don’t know I use their software. I could not reasonably file a support request as a bug like they did and expect to be taken seriously. Why does Microsoft get to have this expectation when they behave the same way? They’re a big company who asked ffmpeg to do extra work to support MS’s ignorance and laziness, and they didn’t even offer an ongoing support relationship. They wanted to throw a few grand at ffmpeg once to make the problem go away. This is completely ridiculous.
If they release a software package with a license that explicitly states that they allow the whole world to use it freely without any expectation if return, they cannot complain afterwards that some particular people in the world end up using it. … likewise for bug reports
Literal nonsense. If someone abuses my bug tracker to act like a clown, I have every right to decline their support requests, even if I licensed my software open source. Nothing in open source philosophy requires you to bend over backwards to cater to every MS project manager’s poorly thought-out whims. You’re literally just making things up.
If someone abuses my bug tracker to act like a clown
From what little we know, it looks like they used it correctly
I have every right to decline their support requests
Priority is guidance from the user. The maintainer always has the decision how they’ll respond. You could have said you don’t have time, you could have said it’s on my queue to look at later, you could have said you don’t provide support.
We’re talking about a hypothetical. I’m not the ffmpeg maintainer. The person got help in their thread and everything was courteous. I wouldn’t even be rude about it, I just wouldn’t hold their hand, and I might make a comment about the value of doing some legwork on your own when an update to a core dependency seems to break something. If this kind of behavior is considered sensible for a project manager at MS, then apparently I’m more qualified to manage projects than a lot of people at some of the largest corporations on Earth.
The maintainer always has the decision how they’ll respond.
That is literally the opposite of what you were just saying. You were saying that open source developers can’t even complain when responsible people at gigantic corporations file dumb bug reports against their project.
That’s not even the issue. Nobody cares that MS is using ffmpeg.
You surely haven’t been paying attention to this thread.
It’s just rude to have as much money as MS does (…)
Seriously? Is this the argument you’re going with?
Unbelievable.
The problem isnt that ms was using it The problem is that ms wanted special treatment for free because of their timetable, which wasnt even ‘oh shit everything broke’ but for a fucking product launch as if the maintainers should care about that, treating a fucking charity like a contractor, and really highlighting how all this proprietary bullshit can only exist because of the work provided by open source people.
Microsoft needs to see serious consequences from the open source community for this.
special treatment for free
They filed a bug report, with a reproducible bug.
Some guides on how to contribute to FLOSS projects even go as far as listing this as one of the main ways to contribute to projects.
But here you are, describing a run-of-the-mill bug report, filed among hundreds of bug reports, in a ticketing system explicitly opened to the public so that everyone and anyone in the world could file bug reports, as a request for “special treatment for free”.
Do you think every single person filing a bug report is asking to be given special treatment for free? Everyone’s bug is very important to them too. What makes you think this case is special or even any different?
The report of the bug is not the problem. The prioritization, reasoning for the prioritization, and demand that it be fixed quickly for their product launch was the problem.
The fact that when asked, they offered pay for a spot fix rather than maintenance, essentially abusing the Commons for corporate profit, and being super fucking rude about it, was the problem.
The report of the bug is not the problem.
People in this thread are arguing otherwise.
The prioritization, (…)
Users filing tickets do not prioritize jack shit. That’s not how it works. At best they mention an issue is important to them. Not even in big corporations dealing with internal tickets things work like that. The responsibility of prioritizing work lies on the project owners, exclusively.
and demand that it be fixed quickly (…
Literally what each and every single user affected by a problem asks in their bug reports.
Again, why do you feel this is something that warrants your outrage?
people in this thread are arguing otherwise
Okay so talk to one of them about it. I’m with you on this part. So bizzaire.
There was no bug to fix, the PM didn’t keep up with developments in an (apparently) core dependency and was passing outdated arguments to ffmpeg. The fix was for the project to update how it was passing flags to ffmpeg. They’d rather spend the time opening a ticket on ffmpeg’s bugtracker and spend thousands of company money begging ffmpeg to help them, when MS is a massive corporation, is apparently relying on ffmpeg, yet has hitherto established no support relationship and also has developed no internal expertise on ffmpeg
They easily could have opened up the code and looked around to find the problem, or checked the changelog since an update broke it, or just rolled back to the last-known working version until they had time to figure it out, instead they just dumped it on ffmpeg’s doorstep like their hair was on fire. FFMPEG’s development model is explicitly that they iterate quickly and there are very likely to be poorly documented breaking changes between versions. It’s not one you pull a new version of casually.
Ok, this time I read the full ticket, so ….
- They used the software in compliance with provided license
- opened a bug report on the provided system
- cooperate with the maintainer to diagnose
- then when it was user error, they asked where they should have found the doc?
- then some asshole pasted a huge graphic in the bug report demanding money
I love to hate on Microsoft too, but I only see one asshole here
Thanks was too lazy to read the actual issue - exactly what i expected
The maintainer is a human that needs to eat every day, and not just whenever their services are needed. So at least, the sum of money would need to be a few times higher than whatever labour the fix takes.
But then, the maintainer’s ability to fix these bugs doesn’t come from nowhere. They worked on this project for likely a long time, which would also need to be taken into account when agreeing on a sum.
Further, this would be business to business. And those contracts often include the value that the client gets out of the software. So if Microsoft makes billions from this open source library, then the maintainer’s - as a business - should receive a payment that reflects this for the fix.
All that implies that a few thousand is not nearly enough. Maybe 100k and the maintainer would budge.
The maintainer is a human that needs to eat every day, and not just whenever their services are needed.
That’s perfectly fine.
But the maintainer is indeed explicitly making his work available to the public for free and without any expectation of retribution of any kind, isn’t it?
And this isn’t exactly something new or recent or novel, right? That’s been going on for many years.
What changed? Did anything changed at all, even?
Microsoft is no longer able to outcompete the Free Software commons. That’s all.
You might want to re-read the thread and think about how you sound, by the way. You’re coming off as a concern troll, not as a member of the Free Software community.
Companies hate giving out cash. Even if it’s for software they critically need.
Companies hate giving out cash. Even if it’s for software they critically need.
I think for most cases getting the cash is the easy part, and the hard part is getting all the paperwork in place to validate payments to random external entities. If that was easy, nothing would stop any low-level manager from making cash payments to random users with a GitHub account.
All of the other things you mention can be solved with money. In terms of the things that are easy and hard, this very much the former.
The real hard part here is whomever in charge of making the actual decision, to expense a pittance.
All of the other things you mention can be solved with money. In terms of the things that are easy and hard, this very much the former.
I don’t think you know what you’re talking about, or have any experience working in a corporate environment and asking for funding or extraordinary payments to external parties to deliver something. I even personally know of cases where low-level grunts opt to pay for licenses out of pocket just to not have to deal with the hassle of jumping through the necesssry hoops. You just don’t reach out for the cash bag and throw money at things. Do you think that corporations work like hip-hop videos?
I do have some experience. What you are talking about are all internal hurdles, and what I was referring to as the hard problem to solve.
Incurring an expense in order to compensate for a service rendered, which is what the company would need to do in this case, is not difficult.
If you deal with amounts that need special consideration, there are people who do this for you for money. I believe that the correct approach is to show up, and sequentially slide individual banknotes from a densely packed stack in their general direction.
I even personally know of cases where low-level grunts opt to pay for licenses out of pocket just to not have to deal with the hassle of jumping through the necesssry hoops.
That is by design.
Do you think that corporations work like hip-hop videos?
They do whenever the CEO is briefly mildly inconvenienced.
this is true. I tried to donate a small sum to an open source package my team uses a lot. I gave up after weeks of fighting the finance bureucracy.
Long term maintenance. Meaning not a simple bug fix but providing support on demand and possibly prioritizing requests by the contract grantor for an extended period.
Fixing a bug for a fee will create a liability and obligations for the developer. Should you mess it up, Microsoft will have no issue burying you to save even just face.
I can see him getting into a long term relationship that could guarantee the projects survival long-term,(and you at least invest some money for a lawyer to tell you what your are signing on for). For something that would get a few months for the project not so much.
deleted by creator
Maybe microsoft should try reinstalling windows.
Have they turned it off and on again?
Old issue, so why post it now make it sound like MS demands something?
Opened 11 months ago Last modified 11 months ago
It’s a regression, so ffmpeg should fix a regression.
Old issue, so why post it now make it sound like MS demands something?
I think it’s because of that recent security issue, and then the subject of corporations tithing into open source code efforts instead of just using it for freeish, that grew around the discussion of that security vulnerability.
What regression? It was a PEBKAC
I wonder if these trillion dollar companies offer support contracts for astroturfing on social media on their behalf. I can’t think of any other way so many people are supporting their sociopathic attitude.
there are companies out there that do this kind of thing.
Cognitive dissonance.
For a lot of people, either they accept “this trillion dollar corporation that controls all my computers, and the programming languages I use, and my code editor, is evil”. Or they accept “this trillion dollar company does lots of good things for me and is good”.
One is easier to accept than the other.
Tasteless! MSFT can have their armies of skilled people do this instead of leeching off FOSS contributions. It’s just not an acceptable move from a profit-driven entity to expect free labor, regardless of the FOSS philosophy of the project!
To be fair, I’m sure this is a lone developer at Microsoft, not Microsoft as a company. A lot of this still absolutely applies, but it’s not Microsoft as a company making an official decision to go ask the FFMEPG guys for free shit.
It’d be nice if the guy had an avenue to go to leadership, tell them about the issue, and just ask them to actually fund the guys to work on it.
They did offer a few thousand as a one time purchase so i doubt this is a lone developer.
Companies like Microsoft should really have a fund for fixing open source projects - it’s breeds good will, reduces the cost of development, and they in turn get software for much less cost than if they did it themselves.
Like - we are using project X and I want to request a bug fix, they go - estimate your effort in shirt sizes or points or some shit for you to do it.
A bean counter looks at their scale that directly converts effort to cost they have under the table, and they give you a budget to offer the dev of the software as part of the fix request
I think they wanted something more like $10k/year, which seems pretty cheap when you compare it to the price of one employee.
But it seems that it’s actually built in to some part of their software so Microsoft is still responsible as a whole.
Fair! But if someone works in tech, this kind of etiquette is something worth learning
They offered a few thousand dollars, but not a long term contract.
That’s fine, but long term maintenance is the main pain for FOSS projects. I am not sure what’s the right protocol here, though. In general, maybe FOSS projects should start a subscription service for big time companies like MSFT. Why not?
I’m honestly in favor of something like that, but when people are saying SSPL isn’t FOSS because it supposedly discriminates against different classes of users, we won’t get the momentum for people to view any sort of “FOSS except for commercial” license as valid or worth using.
Some such licenses exist (not saying they’re good or anything). PolyForm Noncommercial and PolyForm Small Business are two examples https://polyformproject.org/licenses/
Companies like Suse, redhat, gruntworks, etc etc all offer stuff like that. There is a clear model here. I think libs get little live because contracts are a lot if work so the smaller the contract the less it makes sense (to the people writing contracts).
Maybe open source coop that sells support contracts for libs in bulk deals in the same a farmer coop sells bulk crops from famers all around an area.
Good, tell leech corporations and specially Microsoft to fuck right off. Pay for it or do it yourselves.
I love how that PM brings up the fact that this is needed for a product launch. Like who cares?
Seriously. What part of “BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE LIBRARY, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE LIBRARY “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.” do they not understand?
I don’t see the issus though, opening a GitHub issue isn’t suing
Need to add a ‘not for use with Microsoft products, including operating systems’ clause for a version or two.
I think adoption of the JSLint license’s ”This software can oly be used for good and not evil" clause would cover that. I hear IBMs lawyers had issue with it lol
Yes, but they were satisfied when IBM was given a license to use JSLint for evil.
