Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • Mic_Check_One_Two@reddthat.com
    7·
    8 months ago

    The scheduling demand thing is referring specifically to the project manager going “we need this for an upcoming major product launch, so you need to fix this before the launch.” It feels like Microsoft cracking the whip to try getting free labor, because it is.

    If they truly can’t do without it for their product launch, they can fork it and fix the bug themselves. Surely Microsoft has the resources and brainpower to do so. But the PM didn’t want to do that, because it means they’d be spending their own time and resources on it.