“For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option”
It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.
This is the way it should be everywhere. I’m sorry but tipping before the order is even delivered creates a fucked up incentive with the drivers and the people getting food. Especially when apps like DoorDash make it very apparent. Who tipped well before they even pick up food. The tip should always be rendered after service.
The tip should be rendered never, people should be paid a living wage.
close but not quite. Tips are given for excellent service. It’s an extra added bonus for going above and beyond. It should not (and as far as I’m concerned) is not used to pay a person’s base wage.
Minimum wage at restaurants in my state is $2.13 an hour. In such cases, it absolutely is used to pay someone’s wages, which is fucked up, IMO.
If a server’ wage plus tip does not federal minimum wage, the business is required to make up the difference. I’m not saying the $7ish an hour federal minimum is a liveable wage.
What makes this extra stupid, is this means the first $5 or so each hour in tips only removes the obligation from the business owner and does nothing to help the server.
Yes, I agree the whole system is dumb and convoluted intentionally.
minimum wage at restaurants in washington state is $16.28 starting next year. It’s $15.74 right now. They still expect a 18% tip. Should I just say fuck it and not tip?
Yes
my mindset is that if minimum wage is already a given, then I should be tipping a lot less than standard. Though doing so gets you shit treatment in future visits because tipping is more of a bribe than a remark on good service. Remarkable how all this works, isn’t it?
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It’s an extra added bonus for going above and beyond.
That’s simply not the way it works and you know it. It’s been enshrined as a tenet of economics at this point.
You’re just cheap.
I’m fine with a tip for over and above service, but otherwise yes I agree.
Worth noting that this will absolutely destroy the gig economy (which I’m kinda also fine with, tbh) and things like food delivery we see today. There is a reason very few businesses delivered prior to the delivery apps.
This has always annoyed me about food delivery services. Tips are supposed to be reflective of the service delivered. How can I know if that service is going to be good before a driver is even assigned to my order? Prompt after the delivery to add a tip.
Secondary note, if a company cannot pay their employees a living wage without tips than said company shouldn’t exist. Nobody should have to rely on tips to…you know…exist.
So, I deliver for DoorDash from time to time, and it’s made me change how I view tipping in these apps.
I’m not tipping for quality of service (it’s hard to be ‘good’ vs ‘great’ on pick up, drive, drop off as a service, and if the driver manages to do that badly, DoorDash will make it right for you and ding the driver). Instead I’m tipping based on quantity of work, e.g., the distance I’m asking the driver to cover or the size/weight of the order if it’s something like groceries. While this is something that DoorDash should be doing, it’s not and is left to the customer to close the gap voluntarily.
DoorDash likes to act like they’re just connecting customers to people that want to make a delivery, but they’ve set up the system to feel like DoorDash is the service provider rather than the drivers. In reality, drivers should be setting their fees as independent contractors and DoorDash should only be providing the interface.
Tips are definitely not the answer, but…
if a company cannot pay their employees a living wage without tips
Actually, where I live, we don’t have a tip, but companies won’t even if they can. The sad truth is that businesses won’t without pressure. They just call it a social problem, weakness of their country, whatever.
It’s a false assumption.
Again, I believe tips are not the answer.
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Wat. If an order isn’t getting delivered (your words):
if a driver sees no tip, your order is last in line if it gets delivered at all.
Than that’s an even BETTER reason that tipping should 100% be eliminated.
And the best reason Capitalists should pay a living wage; not slum wages, actual living wages.
I should not be effectively bidding for better delivery service. Lol
I agree. Pre tipping is not a good idea.
I also tip in cash whenever I can. Less chance of middlemen stealing it and “server” can decide to declare it as income or not.
It should be: Let’s pay people proper wages instead of tipping.
yes but the way it stands right now, tips are still important right? until you get to a decent baseline minimum wage, workers will need tips to sustain themselves. is the new wage enough for sustenance in NY?
The way it stands right now, where base wages are not sufficient, is specifically because of tipping. Until people stop tipping, employers will continue to use it to subsidize wages that they should be paying. Whereas if people stopped tipping, the employers could not do that.
Accelerationism 😒
Bit of both… it’s a choice between that or acceptance.
Or you could just refuse to use those services!
There’s no need to make someone your slave and then refuse to tip. Just do your own fucking groceries lol
lol I live in bumfuck nowhere so I don’t already. Also am no yank.
I absolutely agree with this. and I know that one of the ways to force employers to pay them fairly is to not tip. there’s still some problems with it, cause first of all minimum wage in the US is horrid, it’s not enough for living at all. but secondly, if everyone were to stop tipping immediately, workers might make lesser than they already are. a better way to go about it is to increase minimum wage to begin with. of course, not really possible IRL so I guess you’d see both happening simultaneously.
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Probably not lol, at least not in NYC
I’d be more satisfied if they just stopped calling them tips. They aren’t a tip. Door Dash gives drivers about a $2.50 incentive to even bother looking at the orders that pop up, but it’s up to them to decide whether to take the orders. So you’re quietly negotiating with a complete stranger to go pick up some taco bell and bring it to your house at 3 a.m. it’s a bid. Not a tip.
Calling it a tip is disingenuous and why a hell of a lot of people never “tip” at all.
Edit to add: The real abuse of their workers is that they talk out both sides of their mouth about how independent drivers are, but then they weight the system to punish drivers who don’t take bad jobs. If that mess ended the service would improve for everyone on both sides of the order.
They’ve recently lowered the base pay to $2. I’ve had ‘offers’ pop up for $2 on a 10 mile delivery. If I were to accept that I’d be losing money on the delivery.
I would actually be interested in using an app like this where it’s truly a bid… Sounds interesting.
I would argue that that’s what we already were supposed to have. Or at least that’s how it’s marketed to prospective drivers. And then they find out that Door Dash can make you hurt if you don’t want to drive 12 miles into a dangerous neighborhood for two dollars.
I’m 100% for not tipping in USA. But the bastards that own the restaurants and company’s won’t pay these people what they deserve. Time for nationwide strike in the restaurant/food delivery industry imo.
The reason they won’t pay is specifically because people tip.
Well, and people are willing to roll the dice and accept work where tipping is an essential part of their income.
Forced to. People are forced into these jobs…
Stop perpetuating the system by accepting that it’s required to accept these positions.
When there is no social safety net, and you need money to live you can’t afford to be picky.
Time for nationwide strike in the restaurant/food delivery industry imo.
That will never happen, because the truth is that these folks do make more from tips than they would from any sort of overall wage increase. Unfortunately, but not surprisingly, tip-receiving workers tend to favor the tipping system in my experience.
Yeah, really tipping should be replaced by being partially paid on comission, not just a flat wage increase.
I’ve been to restaurants with mandatory 20% tip included in the bill and let me tell you, I don’t even know if I got service worthy of 10%. It seems to be more of a cultural problem though. Even when their salaries are covered, American restaurant service is pretty lackluster. Without the carrot on the stick, it doesn’t seem like they’re even willing to try.
Working in a restaurant is probably one of the most consistently hard jobs in the US. It takes like 3 times the amount of energy that the average office job does. I don’t think you are getting bad service because the people that are serving you are just lazy, they certainly wouldn’t be working in the food service industry if they were lazy.
As someone who’s first job was washing dishes, I would argue it’s more than 3 times if it’s even a moderately busy restaurant. I have a cushy office job now and hands downs I still think waiters work insanely hard, especially because they’re on their feet all day.
I’ve worked in restaurants too, mate. I get that it may be a lot of work, but the experience also let me know that the service I’m getting is usually pretty subpar. I don’t mind tipping good waiters, but they are pretty rare outside of fine dining. Lazy waiters, like lazy employees in any other job, are always going to be a plague on their industry.
Why are lazy workers a plague on industries? What makes you take that framing and not another framing like the fact that many industries treat workers like shit and pay them shit?
Perhaps the problem is you expect great customer service from someone who is getting paid so little they can’t pay off any debt, afford any kind of housing that isn’t living with their parents or living in a shitbox with way too many roommates, afford good health insurance nor even really afford to feed themselves with healthy food.
Fundamentally WHY do you look at someone you perceive as not working hard and your kneejerk response is “they must have no reason for their behavior other than they are lazy” ? You are being extraordinarily intellectually lazy yourself to dig no deeper than “they look lazy” and to assume they don’t have good reasons.
If your worldview is based around pointing at people continuously and saying “well they are lazy, that worker looks lazy, that other worker looks lazy too” at a certain point your worldview cannot explain reality. Most humans need to do something productive and meaningful in order to not become intensely depressed, if your worldview tells you all those people are lazy that means your worldview is missing big chunks of reality. There are exceptions of course, but when you write off large groups of people as “just lazy” you are universally, always just being a dumbass who is probably playing right into the hands of bigots or capitalists who want to crush you just as bad as the people you look down on.
You’re attacking me to accept shittier service? Fuck that. I’ve worked in food and have been paid minimum wage. I can identify lazy when I see it. You’re just a bigot making conjectures and attacking people for not accepting bullshit service. Get the fuck outta here with that shit
Well you sound like a miserable person, glad you get shitty service : )
Also how on earth am I acting like a bigot here?
Is the job shortage this bad where people can’t just go work elsewhere?
It can be exceedingly difficult to find a job for a lot of people, yes
Have you ever applied to a job? It can be an exhausting experience especially when you always have to do it after getting out of work from you current shitty job that exhausts you to the point that you would rather do anything else than think about work.
I’ve been working since i turned 14. I’m in my early 30s now. I’ve been through many jobs and never really had an issue finding work. It has a lot to do with the area of work, region, luck, time and fuck tons of charisma to make yourself stand out. I moved countries and counties. I’ve been through the gauntlet of retail, healthcare and freelancing / contracting. My perspective is skewed because of it, my question wasn’t dismissive, I genuinely never had a downtime or could afford to be without a job for even a week. But I’m not from the States, I’ve got no idea what the market is like there, I can only speak for my experience on the other side.
Apologies if it looked disrespectful.
Not the person you replied to, but here’s my story.
It took weeks for me to be able to get my first job. I would either “fail” those online tests to see if you’re a “good fit” for the company or I would not do well in the interview. I finally got a job, but it involved working overnight.
My second job kinda just landed in my lap. A friend of mine let me know about a job opening at the place they worked at. I applied, interviewed, and got the job. (I suspect my friend talked with the person who decided to hire me, but I’ve never asked him to confirm.)
I was eventually let go from my second job. I spent a few weeks recovering from the shock of being let go. (I had what I think was an anxiety attack from it, and, since I didn’t know what was going on at first, it only got worse as I started to get more anxious from being anxious.)
After I got better, I applied for my third job. I spent a few weeks applying to jobs but, again, kept failing the personality tests or the interviews. Eventually, I was able to get another job, though. I actually got it pretty easily because it was a similar position to my first job, just at a different company.
Yes “Nobody wants to work”
More like nobody wants to hire
I find it interesting that there’s been this vocal movement to “100%” eliminate tipping across the board. It’s worked very well for us for generations until now. I don’t think tipping is the problem.
The problems include services that inflate prices and want fees on top of tipping (DoorDash), customer-facing point-of-sale systems making it easier to prompt for tips (Square. Toast), and the general drive towards and acceptance of consumerism allowing for all these things to take place (plastic and mobile over cash). Not to mention inflated costs of living and stagnant wages.
Tipping in and of itself is fine. It’s a win-win-win for the consumer, the worker, and the business. But it’s insulting and a hinderance on the consumer in the context of all that’s going on in the world today. In this regard, I share in the frustration.
If you were to make a stand and choose not to tip at a restaurant, your immediate impact is going to be on the worker who relies on that tip to support themselves and their family. Collectively, this movement is going to hurt the lives of individuals and potentially impact the local economies.
I share the belief that businesses should pay their workers a fair wage. However, in the restaurant industry, the businesses who’ve tried this have largely failed. Paying a fast-casual dinning or fine dinning worker the same as a McDonald’s worker isn’t going to bode well for customers expecting a higher level of customer service. Of course, this opens the conversation to the minimum wage laws and what’s proper in this regard.
I agree somewhat that we should “strike” on restaurants and food delivery. But I say so in favor of us being more self reliant on ourselves rather than constantly being consumers of other’s goods and services. Eating out / ordering in should not be something that we’re doing so often that it’s impacting our personal finances. It should be done in moderation (at most) and afford us the opportunity to pay those doing the work for us a fair compensation for their efforts. Our money should going towards people, not companies - certainly not DD.
What I’d like to see a measure on is consumerism and compensation in the US compared to countries that don’t have tipping. I wonder if non-tipping countries eat out / order in less and if they have different regulations about fees. I’d also like to see a measure on the average wage and income compared to living costs. So, is someone working at Applebees (for example) in the US making relatively the same in the UK when accounting for their cost of living? How much do Americans spend on leisure, what do we define as leisure, compared to other countries? How do government support systems compare? What does the tax structure look like? I’m just not so sure it’s a fair 1:1 comparison if you want to do what other countries are doing (not to say I oppose those systems).
I like tipping. I refuse to be nickel and dimed. I have a bigger problem with streaming services constantly raising their prices and inflated DD and Ticketmaster fees than I do tipping. Canceling all my streaming services, my Prime account, my DD account (and eating out less) affords me a bit more money to be a good tipper. Paying in cash sometimes gets me a discount and allows me to have a more positive impact on wait staff.
I see the non-tangible appification of payment as a bigger problem - and I see rampant consumerism as the primary issue. And I believe the government knows this. They’re pushing towards a cashless society because they know how easy it is to thoughtlessly click a button to transfer money from one entity to another.
the businesses who’ve tried this have largely failed.
See most nations outside the US
Paying a fast-casual dinning or fine dinning worker the same as a McDonald’s worker isn’t going to bode well for customers expecting a higher level of customer service
Then wages can be set to match the establishment and expected level of customer service.
I’ve eaten at restaurants outside the US and prices are not ridiculous. However, US businesses assert they’d need to be. If it’s truly going to set prices outside the affordable range for US customers I’d like to compare restaurant balance sheets inside vs. outside the US. What is costing US restaurants so much money that they have to pay their employees so poorly?
I think you are giving business owners too much credit with your questions. Businesses and the rich like to spread FUD that anything taking any money from their pockets will destroy the economy.
Much like Covid showed us that working from home was totally doable for many office jobs, I’m sure some some forced elimination of tipping would show that it’s completely possible to adjust to that change.
I’ve already responded to your comment in my comment that you’ve commented on.
I hate all these gig apps. Use them as little as possible.
Which is never. They don’t provide anything you can’t get with a tiny bit of effort.
If you’re drunk or stoned, it’s much better to order some delivery than to drive anywhere.
Obviously you could plan ahead to avoid this, but I would rather have gig apps than impaired drivers on the road.
I have this alternative app called ‘Phone’. It can do anything the gig apps do: order taxi, order food… that’s pretty much it. “Yeah, but where I live all the good restaurants don’t deliver any more, you have use gig apps”. Yeah, and where I live they do because people don’t use gig apps that much and everyone is happier. You were to lazy to call and now you have to deal with the shit apps. You made your bed…
And talk to a human? Pass
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iopq has the right of it, have you ever had to experience when their meat flaps make noise? Yuck.
I’m sorry, have you actually had mostly pleasant experiences with real humans? Must be nice. Are you with the life complaints department? Yes I’ve had multiple bad interactions with real people and would like to file a complaint.
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You are being voted down by people like me who generally try to shun interaction with other people. I’m no misanthrope, but in my 30+ years of living I’ve not met many people I would always interact with when I have a choice.
I’m being voted down? Good thing my instance doesn’t have down votes.
And if someone doesn’t want to talk to people that’s fine, use the apps. Just don’t complain that the apps got shitty. That was the plan from the start. You had to be stupid not to realize that the moment they got rid of competition they will start squeezing everyone hard. The choice was always between talking to people or giving full control to bad actors. People made their choice, now live with it.
If the establishment has their own online ordering system, I always try to use it rather than things like door dash. If they don’t, I will not call them instead. Maybe that’s just me though
I’m about it. They pay more wages and people should be tipping cash anyway. You don’t know if doordash properly pays out tips
They do pay out tips, because they got sued over not
So they didn’t and now pinky swear that they do now.
How is it not a thing everywhere? Great new feature. Very innovative. Now introduce it everywhere.
Well, that’s a positive development, though probably for the wrong reasons.
How is that a protest? That’s actually a good thing.
Tipping should be optional, a bonus for a good job. Not a subsidy for billionaires who can afford to pay their damn workers triple what they’re making.
But for food delivery services like doordash the tip is a bid to have someone deliver the food. Tbh I dont think the market for it is sustainable. But it’s not really a tip anymore.
Isn’t it the purpose of a “food delivery service” to have “someone deliver the food”? Why should anyone need to pay extra to get people to do the bare minimum?
Because it’s the gig economy. All door dash provides is the app. That’s it. The less they pay the people who do their driving for them, the more money they get to keep.
Exactly, they are contractors accepting your bid to do the job, the price it takes to get a delievery is dependant on what the contractor is willing to accept.
Pay your people so I don’t have to pay them.
That’s why I refuse to use self-checkout.
What does self-checkout have to do with this paying your workers? Not using it just means you have to stand in line on regular checkout. That’s not benefiting anyone.
You want to give a multimillion corporation free labor so the cfo can buy a new private jet, that’s your prerogative. It’s not mine.
What free labour though? The act of using the little scanner before you put the items in my bag? Yeah, I’d rather do that and go through checkout in 5 seconds than watching someone else scanning my grocieries for 2 minutes (which I then have to put in my bag again).
I’ve someone else get’s a private jet because I save time … well, that’s just a win-win.
you do realize that most large chain grocery stores cut back on check-out lanes because of self-checkout, right? You have to wait in line if you don’t want to use self-checkout because of the cutting back. You’re not saving time. You’re just waiting extra or resigning to checking yourself out. It’s shittier service and you know it.
No idea what you talking about, I’m definitly saving time. Even if there was no line at all at the regular checkout, self checkout is still faster, by a large margin.
At regular checkout a person has to literally pick up every single individual item again and scan it. Even if they are fast, that takes 1-2 minutes. It takes 5 seconds on the self-checkout to scan the mobile scanner and pay with the CC.
Self checkout is the best thing that happend to shopping.
you know, when I was a kid, safeway used to employ enough employees such that there were no lines for checking out. Well, they got bought out, self-checkout became a thing, and now there’s always a line. During peak hours, you get to wait in line for self-checkout and watch people slowly check themselves out like it’s somehow still a brand new concept. You’re celebrating the decline of service and claiming it’s the “best thing that happened to shopping”. That’s so sad.
I prefer the option to check myself out. I’m not sure why you’re trying to argue about “resigning to checking yourself out” to people who like it. Those self-checkouts that weigh everything are awful but I haven’t seen one of those in a while.
I don’t go grocery shopping for service. I go to get my groceries and go home. I am capable of scanning my own groceries and prefer not gambling on if the bagger knows what they are doing.
I prefer scanning my own groceries to the point where if there’s a line for self-checkout and an open staffed checkout, I’ll have a closer look at the self-checkout situation and will wait if it looks like it won’t take very long.
Unless it’s Walmart as their self-checkout is usually a busy mess and more fickle than the ones at the grocery stores I go to.
I prefer self checkout for several reasons. And I agree with you - let’s pay workers a living wage. That being said, I don’t put 100% of the financial reponsibility on employers. I feel we (the consumers) need to acknowledge that employers aren’t the sole beneficiaries in this system. Translation; I want a living wage policy to be implemented but also I realize that this means an increase in the price I pay for (some) services. With this in mind, maybe I should receive a discount for using self checkout. Alternatively, how would you feel about being charged directly for the amount of time required for a “checker” to scan your items & ring you up? For example if you paid $0.33/minute this would cover a $20/hr wage.
Disclaimer: This “shared responsibility” can’t be universally applied across all goods & services; employers don’t get carte blanche to pass 100% of these costs onto the consumer. A living wage policy might entail some sort of agreed upon “max profit” policy or “open books” / transparent finances approach.
I feel giving free labor to a multibillion corporation is wrong and no it does not mean we have to pay higher prices. It does mean we can demand c-suite and board members to do without a
dinnersummer home or few.
You’re still paying them, just less directly. It’s not like a restaurant goes to a money tree to get wages for its employees; it’s the same money you gave them for your food. You can price that cost directly into the menu items or have it be a separate tip, but the only effective difference is vibes.
Fuck tipping but this is just DoorDash being petty.
Ah man this company is being a real cunt and for that reason we should reduce wages.
… What? What is the goal?
Shifting all of the cost of their employees on to you like any buisiness that can get away with it.
This doesn’t do that though. It makes it harder to tip.
Just pay people a living wage. You know, like in other developed countries.
Well, it’s a pretty ingenious way to get all the DoorDash drivers in Ny to quit I guess.
Was that their goal?
I don’t get how this even benefits doordash. It wasn’t costing doordash anything to route the customer’s tip to the driver, was it? That money came directly from the customer, it didn’t come out of the fees doordash collects. So whether or not the customer tips is immaterial to DD’s bottom line, and this only hurts the drivers.
Why are they punishing the drivers for something the state did? Honestly vile.
This was my take. A business bro is having an entitlement tantrum and is taking it out on the only people that they can get away with hurting.
Unless they weren’t averaging $17.96/hr before this happened, in which case they might stick around
They weren’t.
Their “goal” was to get drivers to stop delivering in NYC so then drivers would complain and put pressure on politicians to reverse the min wage rule. They believe they’re offering an essential service and it’s disruption will make people rise up to their defense. What’s really going to happen is that people won’t give a shit and just move on to the next thing.
