“For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option”
It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.
I don’t get how this even benefits doordash. It wasn’t costing doordash anything to route the customer’s tip to the driver, was it? That money came directly from the customer, it didn’t come out of the fees doordash collects. So whether or not the customer tips is immaterial to DD’s bottom line, and this only hurts the drivers.
Why are they punishing the drivers for something the state did? Honestly vile.
This was my take. A business bro is having an entitlement tantrum and is taking it out on the only people that they can get away with hurting.