I just got my package of new earphones from Best Buy, and the box was fucking empty. I mean there is the box and instruction manuals and charging cable, but the actual earphones aren’t there. They’ve used Shipt (which is like a doordash but for packages) but the box was inside another layer of packaging which was supposedly sealed before the delivery person got it so I’m leaning towards it being store employee theft, or someone returned an empty box and the employees didn’t verify it.

I’ll be contacting Bestbuy and Credit Card issuer as soon as customer support hours start.

I’ve literally never lost a package, I’m just so, annoyed. The money will probably be back, but like dude I just wanna listen to some music. Ugh… I guess phone speakers will have to do for now.

PSA: Record a video when opening packages just in case you need to file a dispute. I didn’t but I don’t think there’s gonna be an issue since these things rarely happen to me and disputes are rarely filed.

So have you ever been defrauded?

Update: I used the customer support chat and told BestBuy about it, and they gave me a replacement, this time I picked it up at the store and opened the box right in front of the employee just to be safe. Nothing was missing this time. 😀

  • asjmcguire@kbin.social
    10·
    1 year ago

    Been the victim of fraud. Unfortunately - yes.
    When I was younger and Chip ‘n’ PIN was becoming popular, many smaller shops had a Paypoint machine that would print the entire card number and CCV on the receipt. I was so paranoid about fraud, especially given that there was sufficient information printed on the receipt that anyone could do an Amazon order with those details. I used to get a black permanent marker and scribble the details out before putting the receipt in the bin.

    Imagine my horror when a decade later, I learn that I have been the victim of fraud, and a type of fraud it was entirely impossible for me to prevent. In the UK fraudsters watch for new companies popping up on Companies House and then use the details to go on a shopping spree. The way it works is like this:

    They see my name, address and date of birth on the website. They are looking for a name that matches their surname and first initial. So for me that could be Alexander Jones for example. They go to a retail park and pop into Argos. They order several thousand pounds of stuff. When they go to pay, the person at the counter helpfully asks “Do you have an Argos credit card? If you apply for one today, we’ll transfer the balance of today’s purchases to the card” and armed with my address, date of birth and name, and a card that already has the same surname and first initial as me - they are accepted for an Argos credit card. Post nothing for the goods they just bought and leave the store. They go next door to JJB sports, and then whole process repeats. “Do you have a JJB sports card? If you get one today…”

    They visited 6 stores in an hour and repeated this process at all of them. And a week later I start receiving credit cards…

    It’s a surprisingly common scam (or it was), brought on entirely by the shops bring pushed to get people to sign up for credit cards…

    I had to be on a register for several years, so if anyone tried to open an account or take out credit in my name, I would get a phone call to check if it was actually me.