Our systems and hierarchies do often support the oligarchy, but that does not mean every single individual supports the oligarchy, or that every single thing our systems do are meant to advance the goals of the ultra rich. Sometimes individuals who participate in these systems do malicious compliance, sometimes they don’t comply at all.
In this case there could be someone high-up who is empathetic(or a group of empathetic people unaware of each other, their actions adding up) whose decisions led to this happening, or this could have just been a dumb decision, who knows.
People in politics are so “civil” they normalize hatred, lies, and fascist ideas. Normalizing hatred and fascism only further fascist ideology, which slowly, piece by piece, takes over the right.