And here’s yet another example of how Elon is eroding the usefulness of Twitter.
One of the useful things about Twitter has been the ability to Tweet at or send a message to companies, and get a response from a staff member.
On the company’s end, there are various customer service platforms that handle those customer service requests.
But with Elon now charging $US42,000 per month or more for API access, offering customer service support through Twitter is no longer financially viable:
"On Thursday, Intercom announced that the company would no longer support Twitter Integration due to the recent API pricing changes implemented by Twitter.
“Intercom’s clients span many industries and include companies like Amazon, Microsoft, Meta, Udemy, and H&R Block using its customer support products and services.”
@RFPatterson @karlmorant @fediverse @technology And it’s already happening:
"Numerous public service Twitter accounts have lost their ability to automatically post breaking news and events. Twitter has been removing API access, which allows many of these accounts to post in an authorized way by the platform, as it switches to Musk’s new high-priced paid API system.
"Many of these affected Twitter accounts have automated updates, but aren’t the type of hands-off bot accounts that some may think of when they hear the term ‘bot.’
“For example, numerous National Weather Service accounts that provide consistent updates, both automated and manually posted by humans, shared that they could no longer provide their up-to-the-minute, potentially life-saving updates.”
So less automated information updates on Twitter from things like weather services, and more posts by state-sponsored troll farms and spammers with blue ticks.
https://mashable.com/article/twitter-api-removal-public-safety-twitter-accounts
#twitter #elonmusk #fediverse #activirtpub #mastodon #musk