Them giving the FBI access is not the issue here. The issue is that the backdoor even exists to begin with. It isn’t like these safes are receiving frequent software updates. If even one other person figures out how to use it (which for all I know they already have) then there is no fixing that. That information can spread and become commin knowledge. Suddenly every safe this company ever sold is compromised and effectively worthless. We know this can happen because it already has with several other electronic locks. The company will include a hidden maintenance mode or reset option just for service purposes and inveitably someone discovers it and shares that info.

Also there is no reason that backdoor needed to exist to begin with. If they needed to get into that safe then theres plenty of physical ways to do so. Getting a safe open destructively is not difficult when you have the tools and time to do so. With an afternoon and the tools in my garrage, I could probably grind, cut, drill, and torch my way into most gun safes and I’m definitely not a professional. If a three leter agency wants the contents of your safe they’re really not going to care if the safe survives the ordeal or not. Creating that backdoor just made a security risk for no actual benefit.