i have an old ipad that belonged to my mom, i cannot connect to Apple ID because “verification failed”. I’m trying to do a factory reset on it because it’s mine now and i wanna get it working again, but i have to enter a “restrictions passcode” that no one remembers.

i’m currently trying to restore it by hooking it up to a mac but it just keeps flashing the battery charging symbol and saying “trust this device”. the message quickly goes away and comes back, and i cannot click “yes”.

  • rico (he/him)OP
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    3 days ago

    it currently works just like an old ipad rn (so newer sites don’t work), i plugged it into the computer where the ipad did work, sending it into recovery mode.

    (dad didn’t want me to restore it so i just put it into recovery mode and he was able to factory reset it and now everything works fine so i believe it had a virus.)