Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.
I agree. There are times when I speak to someone that has an unfamiliar accent that my brain has trouble processing. They can be speaking fluent English , but I still struggle.
Whether I can understand someone or not, I still think it’s really cool! That kind of real-time voice changing is amazing – it would require not just tone shifts, but actually changing the speech sounds, which are really complex.
If it works, that’s actually pretty cool tech!
I agree. There are times when I speak to someone that has an unfamiliar accent that my brain has trouble processing. They can be speaking fluent English , but I still struggle.
Whether I can understand someone or not, I still think it’s really cool! That kind of real-time voice changing is amazing – it would require not just tone shifts, but actually changing the speech sounds, which are really complex.