• Kissaki@feddit.org
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    3 days ago

    Our shit setup at work, where I am now using two browsers and two email programs because our Jira and Confluence can’t be arsed to decently support web standards/Firefox and because Outlook is shit but Exchange has stuff I need Outlook for.

    Today was the first time, after yet again something not working - issues on confluence and Jira ticket can’t be closed, endless load on Firefox - where I genuinely felt relieved that a very different website for file transfer simply worked. I could open it, click download, and download the file.

    It’s absurd that I feel this way.

    Atlassian is shit for forcing us into the expensive cloud for a shit product. Our Jira and Confluence have plugins, and we pay admin company to integrate more customizations, and it just makes everything worse. The “changes only happen at night” I read from Atlassian is pointless because without notice or announcement stuff breaks anyway, and I have no idea who makes changes and when and what, because nothing is being communicated. Today was the third time we weren’t able to add work time to tickets. Let’s see when the next time will be.

    It’s a constant annoyance and stumbling over shit tools.

    I have various CSS hacks in place to make Jira and Confluence more usable, but it’s still shit. And man their HTML DOM is absolutely horrendous with only generated classes. Most of my CSS hacks use test ID attributes.

    Shit Atlassian, shit Jira and Confluence, shit customizations. Annoying Outlook and Exchange.

    Man this became a long text and rant lol

    Unfortunately, they’re not useless but apparently necessary. I don’t see us ever moving away from them.

    • DigitalDilemma@lemmy.ml
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      2 days ago

      Atlassian is shit for forcing us into the expensive cloud for a shit product.

      I feel your pain. Or rather, I felt it once and am now freed!

      We were big into Atalassian when they announced they were going cloud only. We had on-prem versions of Jira, Confluence and Bitbucket

      We pretty quickly said “Fuck that”, mostly because we have an on-prem policy for IP protection.

      I was pretty happy to spend some time searching for replacements, mostly because it was my job to apply upgrades to these steaming, tottering piles of badly written java horseshit. They looked pretty, but the upgrade process was convoluted and quite often failed terminally. I still think that the difficulty of upgrading the hosted versions was a driver towards cloud only, mostly because it exposed how shite the things were and how many complaints they must have got for offering an on-prem product that was so hard to maintain, despite looking pretty.

      I take some pleasure that the Atlassian share price is now half what it was before they did this.

      (If anyone was interested; Confluence and Jira were replaced by Youtrack. Bitbucket by Teamcity. Both by Jetbrains, both much easier to upgrade (Teamcity is web-based one-click), and our licencing costs are about half what we paid to Atlassian)

      • Kissaki@feddit.org
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        1 day ago

        Our biggest dependency is on the jira extension for adding work time and doing monthly and yearly worker Abrechnung.

        I believe the hope was to be a reasonable migration to cloud, but if course man’s issues and a lot of effort. Now we’re in the cloud with that.

        We wouldn’t only need a ticketing replacement. But time, invoice, and lawful worker pay docs.