I’m getting phone calls from my health insurance company, first from a “registered nurse” with no information in the voicemail other than a call-back number (seems like it could be a scam, but I need to verify the number, so far people are saying the number is legit), and now I have a second phone call where the voicemail mentions they are calling from the insurance company’s “concierge program”.
Mostly I want to know if I can ignore these calls without consequence, or if I have to return them, and if so what should I expect?
Its for people that require several specialists for their health coverage. For example cancer patients who have surgeons, screenings, treatments all thru seperate departments or facilities all together. The concierge helps coordinate your shit and helps keep everyone in communication and keeps you on schedule.
Doesnt have to be cancer tho. They can be helpful for example my case where I’m seeing psych for counseling, psych MD for prescribing, endocrinologist for type 1 diabetes, primary physician cuz its req. So I’ve used them to keep all that shit in line.
This seems more likely - I am just suspicious about their role - what exactly are they helping coordinate, and what role do they actually play in this “coordination”? Hm, it does sound like I should call back, though …