I’m getting phone calls from my health insurance company, first from a “registered nurse” with no information in the voicemail other than a call-back number (seems like it could be a scam, but I need to verify the number, so far people are saying the number is legit), and now I have a second phone call where the voicemail mentions they are calling from the insurance company’s “concierge program”.
Mostly I want to know if I can ignore these calls without consequence, or if I have to return them, and if so what should I expect?
Concierge service is usually separate from traditional health insurance. Idk what it means in the context of an existing plan.
Do they specify “I am from x company” or do they say “I am calling about your health insurance”?
They claim to be from the health insurance company that I have, which is Anthem BCBS.
Probably trying to upsell you a premium service but I’ve never had anyone call me over that, only seen letters/ads.
Edit: just read the other comments here and realized it could also be because of your utilization. You might have been flagged as being high risk, so they are targeting you for the product.