How are you supposed to decide where to get care for emergent conditions? Where is the dividing line between “just book a clinic visit”, “head into urgent care when you get a chance”, and “go inmediately to the ER”?
So this is a question I’ve always struggled with and it makes me feel very dumb especially because I literally am a EMR. This feels like something I should know. But at the same time I have also called to book a clinic visit before and had the scheduler tell me to go to the ER immediately only for it to wind up being nothing.
Certain things are obvious of course. Like if I need stitches or there is other major trauma then I know to go to the ER. If it is something like a concerning infection then I know urgent care can sort me out. For a skin rash that’s probably a clinic visit. If urgent care is closed and it can’t wait then default to the ER. But there are also the issues where I genuinely don’t know on what side of the line they should fall. This is especially an issue for things that have been going on for a while which I know could be severe but almost certainly aren’t.
For example (not asking for medical advice) I’ve been having repeated extended periods of heart palpitations for the past 2 weeks. At first I just chalked it up to screwing up my anxiety med schedule while I was on vacation because my med situation does cause heart palpitations if I screw it up. So I didn’t think much of it at first but now I’ve been back on my meds properly for 2 weeks with no change. So, that’s cardiac symptoms which in a patient would make me tell them to immediately go to the ER just to be safe. But at the same time it’s been going on for 2 weeks and it’s probably just some vitamin deficiency or something so it probably wouldn’t kill me to wait a week for a clinic appointment (no walk in clinic here). Do I split the difference and go to urgent care? It’s like schrodingers medical issue, it’s both the worlds most benign thing and a symptom of immediate death until someone looks into it, so how do I know who should open that schrodingers box?
It seems like there has to be some easy dividing line on how to know which one to go to that I just don’t know.
Edit: In USA, because that probably matters here.
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Great criteria. Another “straight to the ER” one is loss of consciousness; people get knocked out in movies all the time so it’s easy to assume it’s fine, but it’s not.
I work in 911 dispatch, it drives me nuts how many people lose consciousness for various reasons, and then when they come to they say they’re fine and don’t need to be checked out.
There’s maybe some very narrow exceptions for people with known conditions that they’re already managing with the help of a doctor and they know exactly what’s causing it.
But in general, if you’re losing consciousness that’s a bad sign and you need to see a doctor about that ASAP
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Losing consciousness for any reason = ER. A friend passed out during dinner and we weren’t sure what to do, so we called the triage nurse and they were like “ER now!” (He was fine, they never figured out what happened and it’s never happened again, but it’s definitely stayed with me.)
It’s happened to me a while back because of a likely electrolyte imbalance. I actually passed out in the hospital urgent care because I had gone in for feeling so shitty. Then they call an ambulance to take me from the urgent care doors to the ER doors across the parking lot. Of course the first thing they did before the ambulance even got there was put a saline IV in so by the time I got to the ER I felt perfectly fine and the tests didn’t find anything. Doc said I probably just had low sodium. That’s also where I learned for the first time that SSRIs sap sodium from your body which seems like something they should tell you when they put you on them.
How much for the ambulance across the parking lot? I would crawl rather than pay.
Lol. $1200. That was literally the minimum because the invoice listed 0 miles and no supplies used. If they would have let me crawl then I would have.
You got the right idea. Heart problems are a bit of a mystery until you can get an EKG done. Urgent cares aren’t usually equipped to do more that that. If it’s ongoing, maybe look for a cardiologist. But if you’re having any sudden shortness of breath then you might need to head to the ER.
It’s just the palpitations and I’m willing to bet that it’s going to just wind up being something stupid like a potasium deficiency or something. But thats a good point, I could just go get an EKG done and rule out an impending heart attack then make a clinic appointment for this issue. It just sucks having to pay for two visits.
Also it’s just anoying because this isn’t the first time I’ve been stuck in the department decision paralysis. The last time I wound up going to urgent care and then immediatly having to go to the ER for a damn gall stone that had aparently been an issue for months by that point. Once again having to pay for 2 visits when I could have just gone directly to the ER.
Do you have a primary care physician? I think this going on for 2 weeks warrants talking to them about it. If it’s not changing, then the urgent/emergency need isn’t there. Getting to a specialist could be months or over a year though (took me 10 months for first-available appointment with a cardiologist who specializes in dysautonomia issues like I have; someone I met in the waiting room waited closer to a year and a half).
Alternatively, if you have insurance many of them have a nurses line you can call and get input. Like you mentioned you would do as an EMR, they’re likely going to recommend you go to the most extreme care (ER) because they don’t want to risk being wrong. But they might be able to talk you through your doubts. And hey, if it’s insurance they have motivation to get you to the cheapest care possible, so maybe they wouldn’t recommend ER after all, lol.
Lastly, since you’re stuck in decision paralysis, it might be worth taking some actions on your own to see if you can improve the situation. Obviously this isn’t the smartest option, but I know I’m stubborn, cheap, and have white coat anxieties after being dismissed for my health issues my entire childhood, so I tend to go this route often. (Heck, I waited until my mid-30s to seek care that ended me with a cardiologist despite having the symptoms literally as long as I can remember.) You mentioned potassium deficiency and my immediate thought when reading “palpitations” was electrolytes as well. If you have a history of high blood pressure ignore this, but if not, eating salt and getting magnesium/potassium can help a ton. My cardiologist insists I eat 7-10 grams of salt a day. It’s a fuckton, but hell if it doesn’t make me feel worlds better.
ETA: I just want to reiterate my last idea above is a bad suggestion. But I know that’s likely what I would do, so I mention it anyway. Also I had frequent palpitations throughout my life as some of the symptoms I ignored, but I didn’t actually know those were “palpitations.” I thought “my heart is just beating hard/fast today,” and that palpitations meant something…else. It was less than a year ago when I learned it just meant awareness of your heart beating, and I can’t even explain what I thought it meant before that, other than more than that.
Since you’re in the US I imagine my method won’t apply to you, but just in case, or for other people reading: in my country there is a phone number you can call in situations like this. They have doctors, nurses and specialists on call, initially you talk with a nurse that asks triage questions once you’ve explained your problem they give you advice for home treatment, if relevant, or send you to the correct urgency level care, including already sending the information on the triage questions to wherever you are going.
I’m in the US and I can do this. I call my primary care, they connect me with a nurse, and I tell them what’s going on. They will then inform me if I should go to UC, ER, or wait for an appointment. The primary care office even has a walk in clinic as an option. This is why it’s good to have a primary care physician, even if insurance doesn’t require it.
Called once to ask, they said go to urgent care.
Then billed me for a telehealth visit and also the Urgent Care billed me too.
USA, Land of the free
to pay🤷 in my country it’s all completely free. Once I had a bad cold they even called me back the next day to check in if I was doing better.
Oh i love the nurse advice line. My experience with that line is that their advice is “if it takes more than a bandaid to fix it, you need to go to the emergency department” and they’ve never heard of urgent care.
I’m pretty happy with the one in my country. I once mixed up some medication times and they escalated to a doctor that then put me on hold to consult a pharmacist just to be sure. I would have spent 7 hours in ER just for a doctor to tell me that I was fine, and instead I just waited a bit on the phone.
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Yeah, and that’s exactly what I’d tell a patient. But it’s just anoying when it’s me and I know that it’s almost certainly going to be something dumb like a potasium or iodine deficiency or something like that. Like I logically know you’re right though, this does fit into the “cardiac symptom” = “go to ER” formula.
If you are capable of driving yourself, it’s 90% of the time not worth going to the ER. If it’s actually during working hours and you have a primary care doctor call them first.
I once had an interesting conversation with a nurse at my GP’s office. I was scheduling an appointment with my GP. The nurse asked what I wanted to see him about. I mentioned light headedness, dizziness, globus, chest pain, palpi-
She stopped me at “chest pain” and said “I’m going to write down chest pressure, because otherwise, they’ll send you to the ER.”
At the time, I was scheduled for all the heart tests you can think of and a few neurological tests and had been having chest pain daily for months during which I’d had plenty of heart tests already. And the nurse was familiar with my case. Had she not been, she definitely would have just sent me to the ER.
She made the right call. All the heart and brain tests came back fine. Nobody ever saw fit to give me a diagnosis beyond “your nervous system is too sensitive.” (I asked if he was talking about “dysautonomia” and he agreed to that. Not a “diagnosis” per se, but better than nothing.)
This is why healthcare in the US sucks.
- A wealthy person will have a 24-hour hotline to connect with a nurse or doctor (immediately or through return call) with access to their medical history who will help them figure out what to do.
- A moderately well-off person will have a web/phone interface where they can send a message and someone will return their message in a day or two.
- Everyone else has to make a gamble: do I spent money to try to figure this out? Do I risk spending money and then it turns out to be nothing? But what if it’s something and it’s more expensive later on? What will my insurance pay for? How do I find someone that’s reliable, but also inexpensive? All of this causes stress which makes things worse.
In your case, think of anyone who knows your medical history and who you can ask questions of. The doctor who prescribed your anxiety medications - can you call/message them and ask them? The pharmacist who dispenses the meds - can you go/call and ask a question about your medications? Some pharmacies also have nurse / clinic stations, too. If you have any kind of medical insurance, check out their web page - a lot of them have set up tele-medicine offerings recently. If your job has an HR department, this is actually one case they can be helpful; an HR person in my company helped me figure out what health resources I had access to, based on my plan. Finally, if you haven’t been getting annual checkups, you should start thinking of doing so (especially as you get older), and ask them how you can contact them to ask questions like this.
Good luck fam, I hope it turns out OK for you.
There’s a hospital very close to my house. Less than 2 minutes away.
Twice we’ve driven there (the person driving did not have the issue in question). Both times it turned out ok, but everyone at the hospital felt the need to lecture us that we “really should have called for an ambulance”.
I said wow, you guys really want that $2,000 taxi fare for nothing.
There are definitely times when you should call for an ambulance. But it enrages me when you know it’s only about the fucking money, but they give you the concerned sanctimony attitude.
Yeah, my area used to have a really good public nurse line where you could just call in, tell them what was going on, and based on your medical history on file they could roughly triage you and tell you where to go. But I imagine keeping it running was cutting into the hospital exec yacht fund so they cut that service.
I could always message my primary care doc but normally I just catch one of the nurses and they just tell me to make an appointment. Considering my primary care doc is always booked solid 6 months out I almost never bother going that route unless it is for an anual exam or something. My meds are just through a chain pharmacy so the pharmacist won’t know much about my particular situation. Someone else had mentioned insurance offering telemedicine too so I will definitely be looking into that one. I also happen to be on the medical response team at work so I am intimately aware of what our offerings are for healthcare options (practically nothing). Also I am 100% on the regular checkup train. I will ask my doc if there is something to fill the place of the old nurse line at my next checkup.
Dude, if you’re having heart palpations, go to fucking urgent care. That shit can be lethal. Atrial fibrillation? Atrial flutter? They can cause blood clots which can cause stroke. Urgent care will know what to do, even if that’s just calling a cardiologist elsewhere to look at your EKG or even stuffing you in an ambulance and driving you to an ER.
Don’t want to take medical advice from a rando on the internet? (You shouldn’t!) Then call your goddamned nurse line. They will sort you out and tell you exactly where to go.
Good luck.
Clinics are when you can call ahead to make sure they can handle your issue that can’t wait for a GP appointment. Your burning genitals or deep cut will be seen at their earliest convenience. They can be used for GP services if you do not have a regular care provider.
Hospitals are for when you were referred there, have an on-going issue, or no clinics are open. You are not in urgent need of medical intervention, or are man enough to die in the waiting room with your 104° fever and almond smelling cut you got from a fence two weeks ago that has dark veins radiating from it because “it’s nothing, just a cut”. You can use them for typical GP services if you don’t have a regular care provider and many offer clinic services.
GPs are for regular checkups or visits for something you are concerned about.
ER is for when dispatch calls ahead for you, severe pain, severe injury, unconsciousness, or OD. Expect to wait for hours if you are conscious and not leaking, because others are and you aren’t the main character today.
Thank you for answering the base question and not giving medical advice.
or are man enough to die in the waiting room with your 104° fever and almond smelling cut you got from a fence two weeks ago that has dark veins radiating from it because “it’s nothing, just a cut”.
How do you know my dad?
For what it’s worth urgent care will definitely tell you to go to the hospital ER if they deem it more emergency related. And of course they’ll still bill you for coming in there to ask them :P
In other words urgent care is not emergency care, if that makes sense.
If you have insurance, they typically have a hotline you can ask about stuff like this.
Ooh, that’s a good idea. I’ll have to go check on that. Thank you. I knew our local nurse line was dead but I didn’t consider that my insurance may have one.
Your insurance should have a nurse line. If not, your company likely has a employee assistance program (EAP) that might be able triage.
If you in the US, you’re primary care doc’s office wil havel an after hours number to call if you’re not sure. Unfortunately you’ll likely be told to go to the ER if it’s heart related because we have to err on the side of caution since we can’t evaluate you very well over the phone. Urgent cares are hit or miss since they’re staffed mostly by mid levels who may or may not be well trained but they can handle sore throats/colds, simple cuts/infections/foreign objects, STD testing, etc. depending on their facilities. I’ve been to one without basic labs which is crazy. I’d suggest calling you doc’s office first to see if they have acute visit slots that day. A lot will.
Ours is through our provincial healthcare system, but the service might be similar for you depending on where you’re located:
https://www.healthlinkbc.ca/more/about-healthlink-bc/about-8-1-1
My general hierarchy…
Something chronic, or changing, go to a Dr.
Something rashy, uncomfortable or parasitic, go to clinic.
If you call an ambulance, go to the ER.
Can it wait however long it takes to see a specialist? Are you ready to pay $2k for a 15 minute ambulance trip?
If the answer is no, urgent care
If it’s bugging you not knowing and you don’t want to wait until your clinic appt, then yes, urgent care would be able to at least tell you if it’s an emergency cardiac event and send you on to the ER, or if it’s something like afib and it can wait to follow up with an office visit.
Afib, which commonly causes palpitations, should be seen in the ER if you can’t get in to your PCP that day. Could be caused by a lot of things and a work up is warranted including lab work, echo, etc if new.
Very good points. I based my comment on a personal experience with family, and they were not endangered by waiting a few days to see a cardiologist. I didn’t know there could be other causes that are critical enough for the ER. But I should have guessed because I know it is similar with tachycardia. Sometimes someone’s had too much Red Bull, and sometimes it’s a birth defect in the nodes in the heart and heavy sedatives are needed to calm that down.
Oh yeah, a lot of common causes need to be evaluated plus we need to assess if the person should be on blood thinners due to the risk for a clot in the heart that can travel to the brain. I’ve admitted quite a few patients for new onset Afib due to their underlying causes as we didn’t think they were good to go home. Admittedly most people would be fine and we can be too cautious due to legal liability and physician anxiety over bad outcomes but considering the possible consequences, it’s not a terrible thing to do that.
That’s a good point, when in doubt urgent care can at least rule out anything immediately concerning.
Depending what county you live in, etc. There are nurse hotlines that you can call. That said I’ve never used them.
We used to have one in my area but they stoped doing it a while back I’m assuming just because it wasn’t making anyone any money. Can’t just do something solely for the public good after all.
That’s infuriating, I was going to recommend that. It gets cancelled because it doesn’t make money, but it saves so much money by preventing people from using a higher acuity of care than they need.
i tend to use the pain scale to give me a hint on decisions like this. so i guess the first question to ask before the pain scale is “am i in a state of shock?”
note: i am not in any medical field nor had intensive training.
