UltraGiGaGigantic@lemmy.ml to shitposting@lemmy.mlEnglish · edit-220 hours agoCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnlemmy.mlimagemessage-square13fedilinkarrow-up1250
arrow-up1250imageCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnlemmy.mlUltraGiGaGigantic@lemmy.ml to shitposting@lemmy.mlEnglish · edit-220 hours agomessage-square13fedilink
minus-squareRade0nfighter@lemmy.worldlinkfedilinkarrow-up2·edit-216 hours agoThis is definitely a concept for emails/tickets so i assume it is for calls. It’s called “sentiment” analysis. Priority can also be given in some systems by customer value.
This is definitely a concept for emails/tickets so i assume it is for calls.
It’s called “sentiment” analysis.
Priority can also be given in some systems by customer value.