Yes it’s kind of affected naivety high road. You just assume the best of the person trying to be insulting and give them the space to explain themselves, because we’re all reasonable adults here and surely they must have a good reason for their behaviour.
Your tips are good if the customer is rational, or if the compensation is worth the effort of that.
I’ve worked a lot of retail, and sometimes there are just irrational people, though. Many angry customers do deserve the bare minimum. I’m not going to sympathize with them if their problem is their own fault, or if it is something minor that wasn’t anyone’s fault. I’m also not doing it if they want to be rude about it.
Some jobs also don’t pay their employees or give them enough benefit to do more than the bare minimum. These kind of jobs are not worth the stress or mental energy.
You have to be compensated appropriately to learn how to deal with your fellow humans? So those people are “things” to be dealt with on a transactional basis? Sounds “Trumpian”. I was quite happy learning interpersonal skills that didn’t get my ass beat, found the skills I learned invaluable, but you do you, keep on keeping on.
“Oh, I’m sure there are worse crimes–”
“But they starts with thinking about people as things…”
Yea, I mean I didn’t show up at my retail job to socialize if that’s what you mean. I didn’t say that anyone should be rude to anyone, just that they shouldn’t have to act like a concerned family member or whatever the other comment said.
If someone can’t handle basic social circumstances, that person shouldn’t be public facing. It’s the basic job description.
There is a gigantic difference between handling basic social circumstances and acting like a complaining customer’s best friend or family member.
The basic job description for most of these retail places in regards to customer service is to answer simple questions and refer people to management if they have an issue with the store or product. If you are doing more than this as a basic retail clerk, you should ask for a promotion.
I am not saying to be rude, at all. Just don’t do more work than what you are being paid for. Maybe you live in a place that pays retail employees fairly, and the effort is worth it. I most definitely live in a place that does not pay them enough to deal with some of that crap.
Nope. Here’s how talking to them like a human works:
“C’mon man! Where did you buy that thing? Here? Get me a receipt, or at least pull one off the shelf, then I can help. C’mon, give me something to work with here!”
See how I put it back on them to take action and took control of the conversation? "You do a thing, I’ll try to help from there. Quid pro quo, super simple stuff.
YMMV depending on the store’s policies and the customer, but you get the idea. Do not ever back down on bullies, call them out while offering options. A hard “NO” is always a fail.
My first tech support job, had a guy going off on me about a thing, think it was where we had genuinely done him wrong. I’m new, I’m stunned, not used to being talked to like that.
“Wait a minute! Sounds like we “fucked up whatever”, and I got ideas on fixing that, but are you mad at me personally?”
And then I shut the fuck up, let him struggle. (Didn’t plan this, just spurted it out.)
“Well… no… it’s just a very frustrating situation.”
“I’d be mad if I was you. So look, let’s start over and nail this down. I have a couple of ideas, but I need to get the story straight.”
I’m empathizing, I’m listening, and I’m not pretending to do so. I really am. Customers smell fear disingenuous bullshit almost more so than fear.
“C’mon man! Where did you buy that thing? Here? Get me a receipt, or at least pull one off the shelf, then I can help. C’mon, give me something to work with here!”
When I worked in retail my manager would’ve written me up for talking like that
LOL, sorry. I’m just burned listening to kids bitch about “customers” like they’re some form of human fungus. FFS, retail and customer service is boot camp for learning difficult social interaction. “But people should never be difficult!” LOL. No.
Word, I worked at McDonald’s for 5 years and anytime someone said something I was like “yea isn’t this some bullshit huh? Ah well, human error, happens to all of us. I’ll go get you sorted out.”
It’s better to redirect the anger into the void than to take it into yourself. I wasn’t paid enough to take that shit head on.
That reminds me of arguing with some unhinged folks back when I worked retail customer service.
I would kill them with kindness and for some reason they would get madder that I was calm while they were screaming.
Same vibes here. “I don’t get it” while calm and deadpan would make them smile and explain. Then they’d snap as you repeat.
Mmm, takes me back to my retail days.
Yes it’s kind of affected naivety high road. You just assume the best of the person trying to be insulting and give them the space to explain themselves, because we’re all reasonable adults here and surely they must have a good reason for their behaviour.
Removed by mod
Your tips are good if the customer is rational, or if the compensation is worth the effort of that.
I’ve worked a lot of retail, and sometimes there are just irrational people, though. Many angry customers do deserve the bare minimum. I’m not going to sympathize with them if their problem is their own fault, or if it is something minor that wasn’t anyone’s fault. I’m also not doing it if they want to be rude about it.
Some jobs also don’t pay their employees or give them enough benefit to do more than the bare minimum. These kind of jobs are not worth the stress or mental energy.
You have to be compensated appropriately to learn how to deal with your fellow humans? So those people are “things” to be dealt with on a transactional basis? Sounds “Trumpian”. I was quite happy learning interpersonal skills that didn’t get my ass beat, found the skills I learned invaluable, but you do you, keep on keeping on.
Yea, I mean I didn’t show up at my retail job to socialize if that’s what you mean. I didn’t say that anyone should be rude to anyone, just that they shouldn’t have to act like a concerned family member or whatever the other comment said.
Then continue to get chewed out and everyone walks away unhappy and stressed out.
If someone can’t handle basic social circumstances, that person shouldn’t be public facing. It’s the basic job description.
There is a gigantic difference between handling basic social circumstances and acting like a complaining customer’s best friend or family member.
The basic job description for most of these retail places in regards to customer service is to answer simple questions and refer people to management if they have an issue with the store or product. If you are doing more than this as a basic retail clerk, you should ask for a promotion.
I am not saying to be rude, at all. Just don’t do more work than what you are being paid for. Maybe you live in a place that pays retail employees fairly, and the effort is worth it. I most definitely live in a place that does not pay them enough to deal with some of that crap.
I understand sir but we can’t accept returns for items you didn’t purchase from us is there anything else I can help you with?
Nope. Here’s how talking to them like a human works:
“C’mon man! Where did you buy that thing? Here? Get me a receipt, or at least pull one off the shelf, then I can help. C’mon, give me something to work with here!”
See how I put it back on them to take action and took control of the conversation? "You do a thing, I’ll try to help from there. Quid pro quo, super simple stuff.
YMMV depending on the store’s policies and the customer, but you get the idea. Do not ever back down on bullies, call them out while offering options. A hard “NO” is always a fail.
My first tech support job, had a guy going off on me about a thing, think it was where we had genuinely done him wrong. I’m new, I’m stunned, not used to being talked to like that.
“Wait a minute! Sounds like we “fucked up whatever”, and I got ideas on fixing that, but are you mad at me personally?”
And then I shut the fuck up, let him struggle. (Didn’t plan this, just spurted it out.)
“Well… no… it’s just a very frustrating situation.”
“I’d be mad if I was you. So look, let’s start over and nail this down. I have a couple of ideas, but I need to get the story straight.”
I’m empathizing, I’m listening, and I’m not pretending to do so. I really am. Customers smell fear disingenuous bullshit almost more so than fear.
When I worked in retail my manager would’ve written me up for talking like that
Yeah I try that first, but if they’re just looking to berate someone who’s paid to put up with them then they just get the customer service mask
Sir, this is a Wendy’s
LOL, sorry. I’m just burned listening to kids bitch about “customers” like they’re some form of human fungus. FFS, retail and customer service is boot camp for learning difficult social interaction. “But people should never be difficult!” LOL. No.
Owed him reddit style.
Word, I worked at McDonald’s for 5 years and anytime someone said something I was like “yea isn’t this some bullshit huh? Ah well, human error, happens to all of us. I’ll go get you sorted out.”
It’s better to redirect the anger into the void than to take it into yourself. I wasn’t paid enough to take that shit head on.
I don’t get it.