Amazon's process for inspecting returned items is "broken," consultant says.

Summary:

Amazon’s returns process is a complete dumpster fire - they’ll slap a “new” sticker on your used crap and put it right back up for sale. Case in point: a small biz got screwed when Amazon resold their poopy swim diaper as brand new, tanking their company. Thankfully, Amazon took immediate action (JK). At least sellers now at least have the option to opt-out of returns being sold as new.

One comment from the article:

  • ImADifferentBirdEnglish
    44·
    4 months ago

    I think you misunderstand. This is a business that uses the “fulfilled by Amazon” program, which means they never even saw the return. Amazon received the return, processed it, deemed it worthy of resale as a new item, and shipped it back out without them being involved at all. But they’re the ones that ended up with the black eye from it.