• Jessica
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    4 months ago

    Remember the days before automated voice shit? Where you’d just spam “0” until it connected you with a rep?

    It was so easy!

    Now, it’s I NEED to direct you to the right department. Did you want to pay your bill? If so say YES if not say: Something else.

    Whoever designed that system—straight to hell.

      • TexasDrunk@lemmy.world
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        4 months ago

        Yep. There are a few where you can press star a few times in a row and get a person because the system is set up for accessibility.

        Unfortunately there’s no mandated way that systems have to implement this so it doesn’t work on all of them. Sometimes you have to try several things.

    • Gamma@beehaw.org
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      4 months ago

      Sometimes you can mash # or * to get to a person! Sometimes it also hangs up so it’s pretty hit or miss