Oh, one hundred percent. The way I treat people who have zero decision making ability differed greatly from purchasing agents or decision makers. They were largely in the same spot as me. It’s important to understand that the sales agents are also wage slaves, the tasks are just different.

Dealing with people like me was one of the stupid things they gotta do at work to make their pay and go home, just like me making 80+ calls an hour at some points was one of my stupid things. I wanted to get them off the phone as soon as possible, be that either by ending the call or getting passed onto someone who could buy. You can use that to build rapport and speed up the process. You can even make it jovial. The goal is to make the sales process as painless as possible while recognizing that being a pest is effective.

Sales agents who put the big pitch on the second they get someone to talk to em are not thinking straight and hindering themselves. Though, sometimes there’s parts of a service that simplifies their lives, which I’d mention while waiting for a decision maker or during another break.