For between US$5 and $25, one of the eight-person company’s five dedicated problem solvers, aided by bots, will call a customer service line on a client’s behalf to sort things out.
They seem to have a presence on Github, but I can’t confirm anything about their backend or if any or all of this is open source.
This is a private, for-profit company. How do they make money? When it launched in 2016 it was a pay-for-play service.
https://www.crmbuyer.com/story/gethuman-hacks-through-customer-service-maze-for-a-fee-83472.html
They seem to have a presence on Github, but I can’t confirm anything about their backend or if any or all of this is open source.
https://github.com/orgs/gethuman/repositories
Anyone have any input on how they’re making a profit these days? Because if it’s “selling your data” then fuck this.
EDIT: Seems like a wide range of aggressive complaints on the Better Business Bureau website:
https://www.bbb.org/us/ma/cambridge/profile/administrative-services/gethuman-inc-0021-190843/complaints
Personal opinion this just seems like another middleman looking to make a buck.