1000% this. Without giving away too much information, I work(ed) for a cloud provider (not one of the big ones, there are a surprising number of smaller ones in the field you’ve probably never heard of before). I quit this week to take a position in local government with some quaint, on-prem setup.
- We were always understaffed for what we promised. Two guys per shift and if one of us took vacation; oops, lol. No extra coverage, just deal.
- Everyone was super smart but we didn’t have time to work the tickets. Between crashes, outages, maintenance, and horrendous tickets that took way too much work to dig into, there was just never enough time. If you had a serious problem that took lengthy troubleshooting, good luck!
- We over-promised on support we could provide, often taking tickets that were outside of infrastructure scope (guest OS shit, you broke your own server, what do you want me to do about it?) and working them anyway to please the customer or forwarding them directly to one of our vendors and chaining their support until they caught wise and often pushed back.
- AI is going to ruin Support. To be clear, there will always be support and escalation engineers who have to work real problems outside the scope of AI. However without naming names, there’s a big push (it’ll be everyone before too long, mark it) for FREE tier support to only chat with AI bots. If you need to talk to a real human being, you gotta start dishing out that enterprise cash.
Mix all that together and then put the remaining pressure on the human aspect still holding things up and there’s a collapse coming. Once businesses get so big they’re no longer “obligated” to provide support, they’ll start charging you for it. This has always been a thing of course, anyone who’s worked enterprise agreements knows that. But in classic corpo values, they’re closing the gap. Pay more for support, get less in return. They’ll keep turning that dial until something breaks catastrophically, that’s capitalism baby.
Metroid Dread still kinda … bothers me. At the risk of sounding overly contentious, am I the only one who thought it was like a 7/10 action game and a 5/10 Metroidvania?
I won’t go into it all now, but I feel like the difficulty spike is a knock-on from the lack of collectibles. While you can argue about the usefulness of previous collectibles in Metroid games, in Dread they’ve been pared down to Missile Tanks, Energy Tanks, and Power Bomb Tanks. To make discovering those limited things more valuable, they pumped up boss difficulty so you’d either have to come in with a sufficiently high stockpile or perform a counter.
I’m not sure if that’s 100% accurate and I may be generalizing my own experiences too much, but otherwise there’s just not really enough excuse for me to go out of my way and collect all those Missile Tanks unless I’m specifically going for a completionist run. Seeing yet another +5 Missile Tank tucked away somewhere just doesn’t make me go, “Wow, I need to get there!” but increasing the boss difficulty to a point that requires it also makes it feel less optional? Anyone agree?
certified Dread disdainer