After self hosting several services for a few users, with SSO, backups, hardware issues etc, I really appreciate how good the IT was in my old company. Everything was connected, smooth, slick and you could tell it was secure. I had very few issues and when I did, they were quickly solved. Doing this all at scale for thousands of employees spread across the world, it is a wonderful sight to see.
Now at my current company, it’s at the opposite end of the scale where I almost believe that I could do a better job by myself! They’ve trying to do everything you would expect but somehow doing it wrong. They are so heavy on security I have a Citrix environment that takes me 3 logins to get to, fails constantly and means I can’t work without internet (like on a long train journey for work purposes recently), and on the other hand they’ve only just turned off admin rights for users so we could’ve installed anything we wanted!!! All our attachments (incoming and outgoing) are saved to a secure website (like OneDrive) and replaced with a link. It doesn’t save the file names on the email so it’s really tricky to find old emails if it’s a document you’re looking for. I could go on but just venting at this point as it’s so frustrating!!!
Thank you to the good IT people out there. Your roles are so important but not appreciated enough!
Most IT departments have the mindset of avoiding troubles instead of making things easy for users. They don’t want to get blamed for security incidents. They want things to be predictable and within control.
They sacrifice a lot of user convenience doing that. On the other hand, IT giants are enshittificating IT services.
Who said security ever had to be difficult for the end-users? The companies that charge $15k per month per service to keep your company audit-ready. Oh and Microsoft is one of the more “seamless” providers for auth and security services out there, amazing.
how do you think IT giants are enshittifying their services?