A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.
I then received an email that I thought was a confirmation that I would be refined.
However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I’m a broke college student).
Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.
Is this my fault for not checking back in? I thought it was clear that I didn’t want to stay with surfshark.
Nah, they just sounded like “Aww, what did we do wrong?” like they’re just asking for feedback. They should’ve scheduled a refund anyway or made absolutely clear that they weren’t going to respect your wish instead of waffling at you about how much they want to improve their service or whatever.
That very last bit where they try to ask if you want to wait then just assume you want to not only wait but continue the damn subscription without even getting a response is super slimy and so gross that I’m offended by it and I’m not sure I’d even heard of this company before.
“I would like to refund my subscription” does not mean “keep billing me!”