A judge has dismissed a complaint from a parent and guardian of a girl, now 15, who was sexually assaulted when she was 12 years old after Snapchat recommended that she connect with convicted sex offenders.
According to the court filing, the abuse that the girl, C.O., experienced on Snapchat happened soon after she signed up for the app in 2019. Through its “Quick Add” feature, Snapchat “directed her” to connect with “a registered sex offender using the profile name JASONMORGAN5660.” After a little more than a week on the app, C.O. was bombarded with inappropriate images and subjected to sextortion and threats before the adult user pressured her to meet up, then raped her. Cops arrested the adult user the next day, resulting in his incarceration, but his Snapchat account remained active for three years despite reports of harassment, the complaint alleged.
Yes, they should. They chose to deploy the algorithm rather than using a different algorithm, or a human-curated suggestion set, or nothing at all. It’s like a store offering one-per-purchase free bonus items while knowing a few of them are soaked in a contact poison that will make anyone who touches them sick. If your business uses a black box to serve clients, you are liable for the output of that black box, and if you can’t find a black box that doesn’t produce noxious output, then either don’t use one or put a human in the loop. Yes, that human will cost you money. That’s why my suggestion at the end was to use a single common feed, to reduce the labour. If they can’t get enough engagement from a single common feed to support the business, maybe the business should be allowed to die.
The only leg Snapchat has to stand on here is the fact that “C.O.” was violating their TOS by opening an account when she was under the age of 13, and may well have claimed she was over 18 when she was setting up the account.