sunnie@lemmy.ca to Technology@lemmy.worldEnglish · 10 months agoAir Canada must honor refund policy invented by airline's chatbotarstechnica.comexternal-linkmessage-square9fedilinkarrow-up1187 cross-posted to: techtakes@awful.systemstechnology@lemmy.worldtechnology@lemmy.worldnews@beehaw.orghackernews@lemmy.smeargle.fans
arrow-up1187external-linkAir Canada must honor refund policy invented by airline's chatbotarstechnica.comsunnie@lemmy.ca to Technology@lemmy.worldEnglish · 10 months agomessage-square9fedilink cross-posted to: techtakes@awful.systemstechnology@lemmy.worldtechnology@lemmy.worldnews@beehaw.orghackernews@lemmy.smeargle.fans
minus-square520@kbin.sociallinkfedilinkarrow-up31·10 months agoNot only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though
minus-squareRedFox@infosec.publinkfedilinkEnglisharrow-up14·edit-210 months agoI bet they make so much money too… Overpaid lawyer 1: Fight this or settle? Overpaid lawyer 2: Let’s fight this, I have a good feeling about it… Overpaid lawyer 1: This won’t set a precedent or anything right…right…
minus-squareBearOfaTime@lemm.eelinkfedilinkEnglisharrow-up14·10 months agoRight? And the customer service benefit they would’ve gotten from just eating a few hundred dollars. But they were being extra greedy, and thinking they could establish precedent… Well they did, just not how they wanted.
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Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though
I bet they make so much money too…
Overpaid lawyer 1: Fight this or settle?
Overpaid lawyer 2: Let’s fight this, I have a good feeling about it…
Overpaid lawyer 1: This won’t set a precedent or anything right…right…
Right?
And the customer service benefit they would’ve gotten from just eating a few hundred dollars.
But they were being extra greedy, and thinking they could establish precedent… Well they did, just not how they wanted.