Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions
The solution would be easy, just stop having an LLM chatbot.
But I suspect they don’t want to because someone sold them on how good and cheap and human-resource-free it was, and now they think they’re too invested.
Plus just the general sentiment that you’re not businessing right if you don’t something something AI.
Removed by mod