It’s helpful to take a few steps back from time to time to reassess where we’re each coming from on our knowledge of tech (or anything) to better communicate.
It’s helpful to take a few steps back from time to time to reassess where we’re each coming from on our knowledge of tech (or anything) to better communicate.
True that. I got tired of the tech support theatre. Fix a problem in two minutes = unhappy user. Fix a problem in a quarter hour and make it look difficult = happy user. I just want to do my job and leave without any human interaction, y’know?
I have only worked at internal IT helpdesks, and they have been very good with regards to that, but I get you.