Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

  • EndOfLine@lemmy.world
    link
    fedilink
    English
    arrow-up
    65
    ·
    1 year ago

    Did I miss the part about customer satisfaction? Guy could have just moved from solving customer issues in 2 hours to aggravating and loosing customers in under 2 minutes.

    • IDatedSuccubi@lemmy.world
      link
      fedilink
      English
      arrow-up
      23
      ·
      1 year ago

      Yeah, like, how do you even help someone in two minutes?? They probably just see “oh, it’s a bot” and leave