I’ve had it up to here with Proton.

I’m an Unlimited subscriber, but even so I receive promotional ads in the Proton VPN app for Android (e.g., “Limited time offer…” or “x% off…”), which is something I find distracting and weird, since my subscription is active. These promotions don’t always appear in the app, but it was really bad around the turn of the new year. It made me feel like I was using some sketchy crapware I accidentally downloaded from the Play store vs. a legitimate VPN app.

Let me make this clear: I am not talking about emails! I know how to manage emails, but for some weird reason, it’s all anyone ever responds with. If one more person replies with information on how to manage email subscriptions, so help me…

I am specifically talking about promotions that appear to be baked into the app itself and are indismissable and perpetually visible within the app. (See my examples above, if you’re still confused by what I mean. I wish I’d taken screenshots last time it happened.)

Another issue I’ve had with Proton is that occasionally I will receive popups on their web site that entirely obstruct the screen and have no way to bypass them. Here’s an example of one advertising Proton Pass, that has no x button and nothing to click except “Start using Proton Pass now,” which is not something I want to do!

If you check my comment history, you can see multiple instances of my asking the Proton fediverse account (I think they’re on Mastodon) about these things, and every time without fail, they reply telling me how to manage email subscriptions, which (to be clear) IS NOT AT ALL WHAT I’M TALKING ABOUT, IN FACT I WAS VERY EXPLICIT ABOUT THIS.

So I finally contacted them via support. Here’s what I said:

How can I disable notifications for promotions on your web site? (See: https://i.postimg.cc/FsvxM5CH/proton-Copy.png)

How can I disable notifications for promotions in the Proton VPN app for Android?

I’m not talking about emails, but about the “50% off now!!!” or “Try our new product!!!” style advertisements that I keep seeing.

I am a subscriber to Unlimited, and I do not want to see these self-promoting ads from Proton.

Let me just quote this one more time. I said:

I’m not talking about emails

So here’s the response I got:

I … I can’t fucking believe it.

I’ve sent one last message about this, but I don’t feel very hopeful at this point. If they replied with something like, “Unfortunately, we don’t allow users to dismiss promotions,” I could probably live with that … but this total dodging and ignoring simple questions is a huge red flag. Do I trust these people with my privacy when they can’t even answer a simple question?

Fortunately, all of these services have viable alternatives, so if they are unable to answer me this time, then farewell to Proton. I’m sick of this shit.

Edit: PLEASE DO NOT TELL ME ABOUT EMAIL PREFERENCES

  • Varyk@sh.itjust.worksEnglish
    4·
    9 months ago

    Yeah if it’s definitely just the same one over and over, then you might have just got unlucky and some bug has it stuck in the app there.

    You could try to grab a new version after clearing the data/cache before uninstalling, downgrade and update.

    If it’s just that one ad, it just sounds like you got a bum version of the app somehow, or some software glitch transformed the app somehow.

    • Mario_Dies.wav@lemmy.dbzer0.comOPEnglish
      2·
      9 months ago

      Then tell me that? If that’s the case, then why would Proton be so dodgy about answering my questions? I clearly and repeatedly described the issue I was talking about, and they continuously sent me information on subscribing to emails.

      If it is an issue, then I would want to submit it on github. If it’s a non-existent feature, then I’d want to request that. But I can’t proceed with any certainty when they don’t answer simple, direct questions.

      So my issue at this point is not even so much the ad as it is the bigger problem of the dodgy communication from Proton.

      • Varyk@sh.itjust.worksEnglish
        3·
        9 months ago

        If you’re asking why customer service sucks, yeah, I think you’ll just find everyone shrugging since customer service sucks and they don’t listen.

        If you’re fed up with protons or whatever reason, I can recommend astrill, I used that VPN for years also without any issues.

        • Mario_Dies.wav@lemmy.dbzer0.comOPEnglish
          1·
          9 months ago

          I am fed up with Proton! And I’m also overwhelmed with comparing alternatives, so I truly appreciate the recommendation.

          You don’t happen to know any alternatives to Proton Drive that don’t require a self-hosted server? (I’m not very techie.) I was looking at CryptDrive, but its 100MB limit might be difficult.

          • Varyk@sh.itjust.worksEnglish
            2·
            9 months ago

            I don’t really use cloud storage at all. The most I ever used was mega, and I know that’s encrypted.

            And that used to have gigabytes of free storage, let me check it out real quick.

            Yeah, mega still does 20 gigabytes of free cloud storage, and it’s all encrypted. Just don’t lose your password or you’re f*****, haha.

            And yeah, I had no issues with astral for 7 years or so, although I haven’t used it the past several years when I switched to proton.

            No particular reason I can recall, I think I had just been using astrill so long， I figured I’d see what else is out there, maybe proton had a sale or something I don’t know.