'Our long-term objective is to make printing a subscription' says HP CEO gunning for 2024's Worst Person of the Year award
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Not satisfied with merely bricking printers, HP now wants to own them all forever!

‘Our long-term objective is to make printing a subscription’ says HP CEO gunning for 2024’s Worst Person of the Year award | Not satisfied with merely bricking printers, HP now wants to own them al…::It was only the other day we reported how HP has been slapped with a lawsuit in response to measures that disable its printers when fitted with a third-party ink cartridge. Now the company’s CEO,

  • QuarterSwede@lemmy.worldEnglish
    65·
    10 months ago

    Just happened today:

    Employee asks for toner for an aging HP Laserjet printer since it’s out. I look it up and it’s $198 for black (it’s not a color laser). I immediately looked up a Brother laser with an ADF scanner/copier and it was $199. High Yield Toner is $15 without a chip from a reputable 3rd party. Office is getting a new Brother printer delivered tomorrow and it’ll work 100x better.

    HP, this is how you kill your printer division. Short sighted idiots.

    • triclops6@lemmy.caEnglish
      5·
      10 months ago

      Legit question like I bought an Epson tank printer. I don’t use cartridges. I don’t use anything with HP on it right? So if they decide that they want to screw you over but they’re not a monopoly, wouldn’t we just go elsewhere? How is this a win for them? I just feel like they’re digging a hole for themselves

      No?

      • kingthrillgore@lemmy.mlEnglish
        2·
        10 months ago

        Epson is only marginally better with the Ecotank, the components are dated to fail within 2 years after the warranty. That being said, they’re second best to Brother because they actually price ink fairly.

      • QuarterSwede@lemmy.worldEnglish
        1·
        10 months ago

        I’m guessing he’s leaning on brand power and the exec thinks he can convince the shareholders because subscription is guaranteed income. He’s probably assuming the other big printer companies will follow suit and offer the same kind of service. In the end it won’t last and it will kill their printer business once everyone wises up to the fact that there is, at least, one better alternative. My office staff now won’t buy anything else they’ve been so impressed with the reliability and ease of use of the Brother I got a month ago to start replacing their old equipment. Word of mouth and shared experiences are still very much alive, and that’s his misstep.

        Of course, he probably doesn’t care since he has a golden parachute and this will keep making him money in the short term.

      • QuarterSwede@lemmy.worldEnglish
        10·
        10 months ago

        Too many disagreements about whether it worked or not in the reviews to spend a minimum of $99 on it.

        • NaoPb@eviltoast.orgEnglish
          2·
          10 months ago

          Ah, that makes sense. I’ve only used the really old ones but I imagine that they’ve made it harder to do this on more recent models.

          • QuarterSwede@lemmy.worldEnglish
            1·
            10 months ago

            HP has absolutely lost their minds and misread consumers, even business consumers. They’ve absolutely made things near impossible to use 3rd party supplies. I mean, they want to go full subscription model so you’re paying monthly to use a piece of sub-par hardware you bought. They still think they don’t have competition and haven’t realized Brother and others like Lexmark have surpassed them in the enterprise world.

            Oh and we got the printer delivered and it was up and printing in about 5 min. That included me inputting the WiFi password using the up and down arrows and ok button. Brother’s still got it.

    • _sideffect@lemmy.worldEnglish
      2·
      10 months ago

      My inkjet hp started to throw error codes at me last month.

      I bought a refurbished brother laser printer and that thing is awesome

      • grue@lemmy.worldEnglish
        2·
        10 months ago

        You can do even better buying plain old used instead of refurbished.

        I got a pair of MFC-9340CDWs – with duplex and color – off Craigslist for like $50 each a couple of years ago (one to use, and one as a spare). Even if I have to buy a new fuser relatively soon because the ones in both of them are almost worn out, it’s still an incredible deal.

      • QuarterSwede@lemmy.worldEnglish
        1·
        10 months ago

        Yeah, their refurbs are great if you can get one before they sell out. That’s how I scored my first Brother for $99. Thing is a champ at home.

    • grue@lemmy.worldEnglish
      1·
      10 months ago

      High Yield Toner is $15 without a chip from a reputable 3rd party.

      What are some reputable toner companies? I just ordered some E-Z Ink brand toner for my Brother printer, and I’d like to know if I should cancel it and go with a different brand instead.