Well, being an asshole doesn’t mean you lost your temper, no, but it does mean you’re an asshole, which might be worse. I’d rather be around someone who’s only an ass when they’re upset vs all the time. From the OP, would I personally have banned her, no probably not, but we also don’t know what words were actually spoken from either side. My guess is that it was a bit spicier than portrayed if she’s been banned twice