My old person trait is that I think ‘ghosting’ is completely unacceptable and you owe the other person a face-to-face conversation.

  • pingveno@lemmy.mlEnglish
    6·
    1 year ago

    I wish call center software had better features on dealing with overburdened staff. Callbacks are a great thing to avoid having to be on the phone constantly. A dash of statistics might be nice to recommend an alternative time to call to get a better wait time.

    • Spaceman Spiff@lemmy.fmhy.mlEnglish
      3·
      1 year ago

      I don’t use callbacks, and I don’t leave messages, because no company has ever actually called me back. It’s a great idea, but IME they never execute it.

      • pingveno@lemmy.mlEnglish
        3·
        1 year ago

        My HMO’s advice line uses them. They very handy for when you’re trying to get non-urgent advice.

    • Screwthehole@lemmy.worldEnglish
      2·
      1 year ago

      I once drove for one hour and fifteen minutes listening to hold music only to get to my destination and have to hang up. Fuck those companies man.