I don’t understand the confusion here. Yes, it’s interesting and entertaining to watch people on TV deal with issues that don’t affect me and that I don’t have to accommodate, and it’s not interesting, entertaining, or fun to watch my brother deal with those issues in real life, or that we have to walk on eggshells at family holidays so my brother in law doesn’t have a meltdown. Duh. It’s also entertainment to watch a show where an important character dies, but extremely difficult and uncomfortable when your actual friend loses a spouse or child.

Society loves things that are difficult on TV, and in real life society prefers things that are easy.