At my work, I have an employee that struggles with several aspects of the office work parts of the job. She’s got almost no basic computer literacy, and only recently was able to create new folders consistently. She also can’t really use Excel at all.
She wants to learn, and I spent my whole youth on computers, but I can’t spare the hours to teach her everything from the ground up at work. I’ve done a little YouTube searching to check for basic computing tutorials, but I haven’t found anything at a basic enough level yet to be useful to her. I’m sure they exist, but are just eluding me. I think for her, something she can watch and maybe follow along with might be the best option.
We didn’t roll out of the womb with this knowledge. We just aggressively Google. I’ve reached a point where I’ve stopped helping people if they haven’t done that step first since that’s basically all I’m gonna do. Might not get them what they need every time, but it will clear up a LOT of simple issues.
Right? I used to help people with their computers all the time. Then one day it occurred to me that I never really knew the answers either, I was just googling everything and following instructions. That’s something they could do themselves, but chose not to. So I started feeling like they were taking advantage of my time and started saying no. Then they all acted like I was their only hope. Eventually I just started pretending that I don’t know anything about computers, saying that they’ve changed too much since last time I was interested in them. I figured that’s no different than them pretending they can’t resolve their own computer problems.