Thousands of Walgreens pharmacy staff across the country are walking off work this week, alleging that poor working conditions are putting employees and patients at risk.
The walkout could impact hundreds of stores starting Monday and going through Wednesday, an organizer of the effort told The Washington Post on the condition of anonymity for fear of retribution from the company. It is unclear whether any pharmacies have stopped operations.
Pharmacists, technicians and support staff claim that increased demands on understaffed teams — such as administering vaccines while battling hundreds of backlogged prescriptions — have become untenable and are impeding their ability to do their jobs responsibly.
“When you’re a pharmacist, a missed letter or a number that’s wrong in a prescription could kill somebody,” the organizer said.
In a statement to The Post, Walgreens spokesman Fraser Engerman said the company recognizes that the last few years have been “unprecedented” and “a very challenging time.”
“We also understand the immense pressures felt across the U.S. in retail pharmacy right now,” Engerman said. “We are engaged and listening to the concerns raised by some of our team members. We are committed to ensuring that our entire pharmacy team has the support and resources necessary to continue to provide the best care to our patients while taking care of their own well-being.”
“We are making significant investments in pharmacist wages and hiring bonuses to attract/retain talent in harder to staff locations,” he added, but did not provide further details. Staffing crunch
Employees are requesting that the company hire more pharmacy staff, establish mandatory training hours, offer transparency in how payroll hours are assigned to stores, and give advance notice when staff will be cut or when a position opens.
The collective actions, first reported by CNN, was inspired by a walkout of pharmacy employees at CVS locations in Kansas City a few weeks ago, the organizer said. Walgreens employees, like CVS, are not unionized, so the efforts came together on a subreddit for pharmacy staff.
Workers at both retailers share similar experiences, said Michael Hogue, chief executive of American Pharmacists Association, a membership organization representing industry professionals: Both are struggling to hire pharmacists and technicians because they don’t want to work in a high-stress environment with little support.
“We have a problem across the entire U.S. with inadequate staffing in community pharmacies,” he said.
Employees who spoke to The Post on the condition of anonymity for fear of retribution by the company said they are often the only pharmacist on staff for a 12-hour shift.
“There have been days where I worked alone or with [one] technician when there [are] over 300 prescriptions to fill,” an employee said. “That is not humanly possible along with your day-to-day tasks. As a pharmacist, that is verification, patient calls, vaccines, transfers, calling doctors, doing [medication management].”
The added pressure of administering vaccines has made it almost impossible to do their jobs responsibly, the organizer said. In one instance, a regional leader visiting the organizer’s store, as he was juggling thousands of prescription backlogs, told him to stop what he was doing and focus on vaccination appointments because “they give us better gross profit.”
There has also been an uptick in violence from customers frustrated over delays in filling their prescriptions or vaccine shortages, Hogue said.
“We’re having stories of patients coming in and screaming at the pharmacist and pharmacy technicians, violence … death threats,” he said. “It’s been really, really nasty and consumers are not patient.”
The decision to walk off the job is not one that pharmacists take lightly, but for many the action is unavoidable, Hogue said.
In a stressful or unsafe environment, pharmacists are trained to “stop, evaluate the situation, determine the circumstances around them and then take appropriate action to correct those circumstances so that they can proceed in a fully safe environment,” he explained. “So some pharmacies and some locations have determined that they cannot proceed safely without additional staff.”
I mean, 1.5m is a ton of money, but that’s not insane to me for a company with over 9,000 stores
She also received $20M in stock, and $4.
5M in cash as a sign on bonus, as well as free use of a private jet and a yearly salary of $1.5M. CEOs deserve competitive compensation, it isn’t an easy job, but that’s enough to hire 163 pharmacists at an average of 150k/yr.
Yeah, specifying “base salary” seems pretty disingenuous. It’s all about the add-ons.
The base salary is generally a small fraction of a large company’s CEO’s earning potential IIRC
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It’s low to you because we’ve normalized these exorbitant base salaries and insane options ($20M or whatever). It wasn’t always like this.
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Really what we need to be focusing on is the profit of the company. If the CEO makes $1.5M, sure that sucks but redirecting that to all the pharmacy staff (guessing 27K people) would net them only $55/year extra. Instead, what are their profits as that should be better distributed among the employees.
No one should be earning that much money period anyway. It’s excess while those below you suffer. I’m sure their board members make a nice sum too that is beyond excess of what anyone needs too. Max wages for the top and living wages for the bottom that make sense shouldn’t be that hard. Everyone should make enough to live and punish those at the top for pushing these conditions with skeleton crews.
It’s insane. CEO doesn’t do work to earn 1.5m. They’re just 1 person. No one can do ten people’s work.
How is it not insane? It’s not like they’re personally overseeing all those stores. And it sounds like they’re running the company into the ground. I’d take that job for a lot less money and probably be better at it.
How much would we pay the CEO for half that many stores but run properly instead of bare bones?
I will do it for half of that. And given that CEO actions and corporation performance shows evidence of being independent of each other I will do as well as he does. You can use half of my salary to pay for more pharmacists.