Barratou Barry, an RBC bank client of 15 years, says on Aug. 18, she went to her regular branch location on Bank Street to make a cash deposit in her account and to pick up her new credit card.

“The first transaction went well. I put money into my account, I gave them my debit card; everything was smooth. To pick up my credit card I needed identification,” she says. “I did not have my driver’s license handy with me at that time. I had my health card.”

  • zesty@lemmy.ca
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    1 year ago

    So someone gives you ID with bad info and you just keep accepting different ID until you get one thats ok from them, and don’t escalate or file a unusual transaction report? Hope you don’t still work for a FI

    • Oshka@kbin.social
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      1 year ago

      Use critical thinking. No you don’t cycle down a list. You say “hey I think your passport might have an extra letter r in it, you have another credit card, medical card, etc. I can take a look at?”

      If anyone with a brain really thinks it’s a forged passport they would skip straight to the whole “denying the transaction” part and reporting it through the banks reporting system.

      This whole thread is a mind fuck of really dumb opinions. The cops just should not have been called.

      • zesty@lemmy.ca
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        1 year ago

        You would only ask for other ID if you didn’t find a misspelled passport suspicious - which it is.