Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
I hate it even more when they just skip the entire ticket system and come directly to your desk in the hope you drop everything and help them immediately.
I always smile and tell them I need a ticket before I can help them. Then they storm out and send one some time later. Making it seem it wasn’t that urgent after all.
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I love the response “your lack of planning is not my emergency”