Management have been replaced, they are not the same company they once were. Ryan Cohen has taken the reigns and is currently driving the company with a focus on the customer. The guy from Chewy
They raised the cost of their Pro membership from $15 to $25. They fill most of their stores up with collectibles, have very little stock of anything. Have absolutely abysmal phone support for any problems (hour+ hold times, no call back options, needing faceless escalations you just have to trust will be resolved in weeks). Have misleading pricing online including advertising prices incorrectly by subtracting available $5 rewards or percentage off deals on certain but not all pages. Oversell products online, wait 6 weeks to cancel and actual refund people.
They treat their employees like commission based sales people but pay them terribly with no commission. Managers often have to manage two stores.
They’ve tried changing the terms of their pro membership mid-subscription.
Management have been replaced, they are not the same company they once were. Ryan Cohen has taken the reigns and is currently driving the company with a focus on the customer. The guy from Chewy
They raised the cost of their Pro membership from $15 to $25. They fill most of their stores up with collectibles, have very little stock of anything. Have absolutely abysmal phone support for any problems (hour+ hold times, no call back options, needing faceless escalations you just have to trust will be resolved in weeks). Have misleading pricing online including advertising prices incorrectly by subtracting available $5 rewards or percentage off deals on certain but not all pages. Oversell products online, wait 6 weeks to cancel and actual refund people.
They treat their employees like commission based sales people but pay them terribly with no commission. Managers often have to manage two stores.
They’ve tried changing the terms of their pro membership mid-subscription.
They are Blockbuster circa 2004.
But their CEO posts funny things on twitter that gets reposted to reddit, that must mean they’re a good company!