• hark@lemmy.worldEnglish
    45·
    1 year ago

    The skill of removing as much ambiguity as possible is valuable. This includes ambiguity derived from loopy brain. Prepare to still be amazed by wild interpretations, but minimize what you can. One tip is to reduce message complexity and clearly separate concepts (in this case, the greeting and the actual instructions).

    • vladmech@lemmy.worldOPEnglish
      30·
      1 year ago

      I get that, and I’ve had a reminder of an old failing at explicit communication to end users on my desk for 5+ years to help keep me grounded, but come on… In what interpretation other than Yoda giving instructions would an English as their first language user think ‘hey hey!’ was the username I was providing? It’s out of frame, but the previous three sets of IMs I’ve sent this user started with hey hey! hey hey! and hello hello! so it’s not like this was even a one off weird greeting for them (I should probably mix it up a bit more but what can you do)

        • Echo Dot@feddit.ukEnglish
          13·
          1 year ago

          I had to screen share with a user yesterday because he couldn’t find the print button on the print dialogue.

          It was right there. When I remoted onto his computer his cursor was about four pixels away from it. It even said “Print”.

          No idea how he managed to mess that up.

      • Someology@lemmy.worldEnglish
        11·
        1 year ago

        It is almost as if OP was expecting their customer to have attended elementary school or something.

  • _bug0ut@lemmy.worldEnglish
    36·
    1 year ago

    An auditor with this level of scrutiny and attention to detail? Say it ain’t so.

      • _bug0ut@lemmy.worldEnglish
        4·
        1 year ago

        Oof, i can relate to that.

        What’s really sad here, though, is that it was so easy and effortless to assume it was the auditor himself lmao

    • vladmech@lemmy.worldOPEnglish
      18·
      1 year ago

      Super fair, but it’s at least across two channels for a 3 day login with very limited permissions, not something I’m worried about in this situation.

        • Echo Dot@feddit.ukEnglish
          2·
          1 year ago

          I’ve heard of SSBL; Single Sign on Before Log on, but I’ve never heard of SSPR what’s that one do?

        • Mesophar@lemm.eeEnglish
          1·
          1 year ago

          Ok, but could you imagine trying to get this user to get a password from SMS? They’d probably get a text from their friend at the same time and not understand.

          “I tried every variation of ‘miss you ttys’ for the password, but nothing is working!”

          (Hopefully obvious it’s just joking)

  • eltimablo@kbin.social
    10·
    1 year ago

    Every day, I grow more convinced that the average person should never be anywhere near a computer.

    • funkless_eck@sh.itjust.worksEnglish
      4·
      1 year ago

      I am in the middle of a CRM migration and I feel like I’m having the “emails are IN the computer?!?!” conversation every hour