maybe I’m just used to the practices in my field if business. if you don’t pay for your enterprise firewall support, and then want to update, you’d have to back pay the missed months at least…
But why if the customer didn’t need any support and didn’t cause any cost on your side? In B2B you are often mostly paying for the actual customer support, no?
How is it fair to not need any support and then have to pay for past months of smooth operation to get (security?) updates?
Edit: I get that further development and keeping products secure isn’t free, but why not make it e.g. a 6/12 month subscription then? That way you can’t just pay for a single month to get your issue resolved/software updated but also don’t need to pay for the past.
maybe I’m just used to the practices in my field if business. if you don’t pay for your enterprise firewall support, and then want to update, you’d have to back pay the missed months at least…
But why if the customer didn’t need any support and didn’t cause any cost on your side? In B2B you are often mostly paying for the actual customer support, no?
How is it fair to not need any support and then have to pay for past months of smooth operation to get (security?) updates?
Edit: I get that further development and keeping products secure isn’t free, but why not make it e.g. a 6/12 month subscription then? That way you can’t just pay for a single month to get your issue resolved/software updated but also don’t need to pay for the past.
having a support subscription, means being entitled to support… you were entitled ask the time.
I guess it’s just different business models - it’s cheaper to always pay in contrary to only pay when you actually need support…