• Syl
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    1 day ago

    Why tf did this employee have the permissions to turn off the entire service? If their job is responding to abuse reports, they do not need that level of privilege.

    • Pika@sh.itjust.works
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      23 hours ago

      It’s entirely possible the employee had more than one hat and was dabbling in customer service that day. it’s not unheard of in the IT field for the buckets to mix when demand states it. Being said the better question is how you could mistake a shutdown/deactivate button as an apply button

      apperently cloudflare thought the same as they removed the button from the panel the employee used lmao

      • edric@lemm.ee
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        19 hours ago

        And even then, there should be an approval workflow to at least have one more set of eyes review the change before it’s implemented.