Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.
Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.
They have a pretty robust used gear swap program and their products come with lifetime warranties.
Neither of which actually requires a unique ID registered to a name.
Yeah… that should be tied to the product, not a person. And it doesn’t need a unique serial number. Take the old one back, verify it’s not a fraud, send the replacement. If it’s a fraud, destroy it and let the customer know why, then offer them credit on a genuine piece.
A backpack company doesn’t need to know who I am.