We have one side’s unilateral description of how they perceive the existing state of things and their changes. Folks are very likely to poorly characterize things in a way that would sound crazy to disagree. However the truth is usually somewhere in between.

I have had very very vocal user that decry very deliberate design that the wider user base wanted as a “bug”. If someone read their rant without the wider context one would think my team was unreasonable and producing bad software. Even after fellow users took time to explain why they wanted his request rejected, he was quite adamant that everyone else was wrong.