• conciselyverbose@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    11
    ·
    4 months ago

    It the community of their customers. That’s who these people are representing, to the company. If this was a paid position, they would no longer represent the community.

    It’s the same premise as interacting with a subreddit (before Reddit went insane) and recognizing the mods there rather than trying to force the community to one controlled by employees.

    • woelkchen@lemmy.world
      link
      fedilink
      English
      arrow-up
      15
      ·
      4 months ago

      It the community of their customers. That’s who these people are representing, to the company. If this was a paid position, they would no longer represent the community.

      It’s PR work for the company. Nothing else and no amount of downvoting changes that simple fact.