You have options for repairing Pixel phones and tablets, but fixing any of Google’s other hardware is almost futile. It’s time Google offered proper repair options for its growing lineup of gadgets.
  • BeigeAgenda@lemmy.caEnglish
    45·
    6 months ago

    Google is broken, they have had no end user service for many years.

    I think you can get service if you are a government or large company.

    • Snot FlickermanEnglish
      11·
      6 months ago

      Their customer service first fucked me back in the Nexus 4 days.

      I was poor and didn’t have the money to buy a new phone for their RMA program and then wait for the money to be returned.

      I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.

      I was never able to get a fixed Nexus 4.

    • BarbecueCowboy@lemmy.worldEnglish
      7·
      6 months ago

      I think you can get service if you are a government or large company.

      You’re so optimistic. It depends on how you define service, they will talk to you if they’re large enough, but it’s still a nightmare getting them to talk to each other within google, getting support is still problematic.

  • Greg Clarke@lemmy.caEnglish
    40·
    6 months ago

    I’m never buying a Google product again after dealing with their “support” for a warranty repair. I’ve given Google thousands over the years. What a silly short sighed company they’ve become.

    • EngineerGaming@feddit.nlEnglish
      4·
      6 months ago

      As if their repair policies weren’t as egregious… I still cannot get over the fact that there is software part pairing and their laptops have soldered-on SSDs :/