by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the ‘anything less than 5 stars is actually bad’ thing is disgusting as well - all modern companies do this.
Easy solution- stop using Amazon. It’s easier than you think. I don’t miss it.
Ya I find frequently I can order the product straight from the manufacturer’s website for the same price or cheaper than Amazon. No Bezos middle man.
more online stores should adopt their “subscribe and save” model though. it’s very useful and no other stores i use have something like that.
I cannot tell you how strongly I want this concept to die.
wdym? you don’t want computers to do the work of ordering the same thing for you, that you need every month?
I only use it to order DVDs sometimes. I can’t buy them in English (original) locally, and shipping from UK is generally cheap, just slow. And we’re also region 2.
576p, yes, but I like DVDs, and physical media is the only way I plan to purchase movies.
Why not buy BluRays?
I don’t have a BluRay drive.
Also DVD protection is fully compromised.
BluRay is still very much relevant, and so is its DRM. I don’t really understand the used system, something with AACS keys that can be revoked. This gets updated on the drive itself, and the list of keys to be revoked is distributed on BluRay discs itself.
All I know is the end result is that after inserting a newly released BluRay, it’s possible you won’t be able to play some older ones without updates.Seems this can be mitigated by backing up the VUK of each disc until the keys are revoked: https://wiki.archlinux.org/title/Blu-ray
But anyway, to me it just sounds like an unstable system. One day you can watch all your collection, the next day after watching a new movie you just get “AACS Host Certificate Revoked” error.
The only sure way would be ripping the discs, but hey, might just pirate it at that point.Oh, and I am not even talking about HDCP on dedicated BluRay players. Whoops, your TV doesn’t support HDCP, buy a new one!
Having had this rating determine how well I was doing at my job really sucked!
Its a carrot that’s dangled on a stick tied to your back, you can never reach the carrot on your own, the metric is completely out of your control.
I only ever got scored badly during outages or when people were upset about something that the service didn’t do, so my overall rating was good, but even with 10 5 star ratings, it just takes 1 4 star to ruin that.
The customer correspondence rating (CCR) for our department was 4.64. That basically means that anything that isn’t a 5 is bad.
If you got a 3 and below, a team lead and a “quality” engineer would have meetings with you to correct what you did wrong.
Whenever I have to rate things now, if the person wasn’t a complete dickhead, I rate 5.
The entire purpose of anything less than 5 stars is bad is to screw employees out of bonuses and commission bumps. That is the only purpose. They do not care if a 1 star was someone accidentally clicking wrong but leave a message stating how great you were. Middle management MBA hacks will use every trick to screw the employees out of money.
That basically means that anything that isn’t a 5 is bad.
Having only 5 is statistically impossible
The point being?
The system is designed for punishing all employees. The rating system is only used to(and designed to) shift blame from employer to customer.
I don’t quite agree, the metrics were designed to be out of your control, with the only way to meet them being doing more work than actually necessary and to always attempt to deliver the best work.
This metric is result of human interaction and because of its nature it is subjective. There will be people who do not like your voice, appearance or existance.
How about: customer service was dissatisfactory but I don’t blame the representative?
Probably doesn’t matter. Having worked similar jobs in the past there’s usually a question along the lines of how you feel about the company overall and if you answer negatively the whole survey counts against them and it sometimes only takes 2 or 3 of those in a month for them to get fired.
Turnover is intentionally exceptionally high and employees aren’t usually treated that well. Pay was pretty great comparatively at the time though.
These practices are discriminatory against people with social anxiety.
We would have spoken up sooner, but, you know…
As someone who is directly affected by this system, I do want to say it is a vast improvement over the previous system they used.
How has it changed? When I left, the CCR was 4.64, which then got upped to 4.67 a few months later. It was AWS tho.
There used to be a focus on yes the agent solved the problem, or no they did not. Having a high yes rate was important. The normals stats like call handling time still apply. But there is.more focus on actually helping the customer and really solving problems as too many people were gaming the system to look good. It better aligns with my person approach to support so I’m quite happy until it changes again . The change started a few months ago. Very recent along with other agent facing changes… typing on a mobile and tired so please forgive obvious mistakes.
I’m glad that it’s gotten better, and that you’re finding it aligns with you more! I hope they keep making improvements to it.
I always rate to the max unless they are dismissive or just a jerk. Then they get zero.
Alot of places give bonuses for good scores
